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Update from 23.3.4 to 23.4 fails due to not able to register update channel

Hello,

I first updated my SMG to version 23.3.4 with the 'Online Update' option. That upgrade succeeded. After that I wanted to upgrade with the 'Product Upgrade' option to 23.4. At that point I had to reregister to the update channel. But re-registration fails. I can see now in the Online Update that there is no more registration to the update channel at all. So I am not able to move forward to the latest version.

When I try to reregister in the Online Update I get this message:

com.novell.admin.common.server.rpc.beans.RpcException:
Error: /usr/bin/suse_register -E failed with a return code of 2

During the version

There was a registration failure. Verify the correct data was entered in the registration dialog. Generating new credentials.
Credential file created: 8a76b866430d41eaa1fb94f3487f16ed
Execute command: /usr/bin/zypper --non-interactive ref --services
Warning: There are no enabled repositories defined.
Use 'zypper addrepo' or 'zypper modifyrepo' commands to add or enable repositories.
There are no enabled services defined.
Use 'zypper addservice' or 'zypper modifyservice' commands to add or enable services.
Ignored(36)
Execute command exit(6): There are no enabled services defined.
Use 'zypper addservice' or 'zypper modifyservice' commands to add or enable services.
Execute command result: Warning: There are no enabled repositories defined.
Use 'zypper addrepo' or 'zypper modifyrepo' commands to add or enable repositories.
Refresh failed(36): Warning: There are no enabled repositories defined.
Use 'zypper addrepo' or 'zypper modifyrepo' commands to add or enable repositories.
There are no enabled services defined.
Use 'zypper addservice' or 'zypper modifyservice' commands to add or enable services.
GUID:8a76b866430d41eaa1fb94f3487f16ed
Execute command: /usr/bin/zypper --no-refresh --quiet --xmlout --non-interactive products --installed-only
Execute command exit(0): 
Execute command result: 


Micro Focus Secure Messaging Gateway


product_hander: $VAR1 = {
          'ARCH' => 'x86_64',
          'INSTALLED' => 'true',
          'VERSION' => '7.0.2',
          'REGISTERRELEASE' => '',
          'EPOCH' => '0',
          'FLAVOR' => '',
          'SUMMARY' => 'Secure Messaging Gateway',
          'REPO' => '@System',
          'NAME' => 'Secure Messaging Gateway',
          'VENDOR' => 'Micro Focus International plc',
          'RELEASE' => '0',
          'DESCRIPTION' => 'Micro Focus Secure Messaging Gateway',
          'SHORTNAME' => 'SMG',
          'ISBASE' => 'true',
          'PRODUCTLINE' => 'Secure Messaging Gateway'
        };

installed products:           $VAR1 = [
          [
            'Secure Messaging Gateway',
            '7.0.2',
            '',
            'x86_64'
          ]
        ];

Execute command: /usr/bin/lscpu 
Execute command exit(0): 
Execute command result: Architecture:                       x86_64
CPU op-mode(s):                     32-bit, 64-bit
Byte Order:                         Little Endian
Address sizes:                      45 bits physical, 48 bits virtual
CPU(s):                             2
On-line CPU(s) list:                0,1
Thread(s) per core:                 1
Core(s) per socket:                 2
Socket(s):                          1
NUMA node(s):                       1
Vendor ID:                          GenuineIntel
CPU family:                         6
Model:                              85
Model name:                         Intel(R) Xeon(R) Silver 4210R CPU @ 2.40GHz
Stepping:                           0
CPU MHz:                            2394.374
BogoMIPS:                           4788.74
Hypervisor vendor:                  VMware
Virtualization type:                full
L1d cache:                          64 KiB
L1i cache:                          64 KiB
L2 cache:                           2 MiB
L3 cache:                           13.8 MiB
NUMA node0 CPU(s):                  0,1
Vulnerability Gather data sampling: Unknown: Dependent on hypervisor status
Vulnerability Itlb multihit:        KVM: Mitigation: VMX unsupported
Vulnerability L1tf:                 Mitigation; PTE Inversion
Vulnerability Mds:                  Mitigation; Clear CPU buffers; SMT Host state unknown
Vulnerability Meltdown:             Mitigation; PTI
Vulnerability Mmio stale data:      Mitigation; Clear CPU buffers; SMT Host state unknown
Vulnerability Retbleed:             Mitigation; IBRS
Vulnerability Spec rstack overflow: Not affected
Vulnerability Spec store bypass:    Mitigation; Speculative Store Bypass disabled via prctl and seccomp
Vulnerability Spectre v1:           Mitigation; usercopy/swapgs barriers and __user pointer sanitization
Vulnerability Spectre v2:           Mitigation; IBRS, IBPB conditional, STIBP disabled, RSB filling, PBRSB-eIBRS Not affected
Vulnerability Srbds:                Not affected
Vulnerability Tsx async abort:      Not affected
Flags:                              fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ss ht syscall nx pdpe1gb rdtscp lm constant_tsc arch_perfmon nopl xtopology tsc_reliable nonstop_tsc cpuid pni pclmulqdq ssse3 fma cx16 pcid sse4_1 sse4_2 x2apic movbe popcnt tsc_deadline_timer aes xsave avx f16c rdrand hypervisor lahf_lm abm 3dnowprefetch invpcid_single pti ssbd ibrs ibpb stibp fsgsbase tsc_adjust bmi1 avx2 smep bmi2 invpcid avx512f avx512dq rdseed adx smap clflushopt clwb avx512cd avx512bw avx512vl xsaveopt xsavec xsaves arat pku ospke md_clear flush_l1d arch_capabilities
Execute command: /usr/bin/zypper --non-interactive targetos
Execute command exit(0): 
Execute command result: sle-15-x86_64
list-parameters:   0
xml-output:        0
no-optional:       0
batch:             0
forcereg:          0
no-hw-data:        0
log:               /var/opt/novell/va/logs/suse_register.log
locale:            undef
no-proxy:          0
yastcall:          0
arg: $VAR1 = {
          'regcode-smg' => {
                             'kind' => 'mandatory',
                             'flag' => 'i',
                             'value' => '909BCF43315170'
                           },
          'email' => {
                       'value' => 'jme@meerdaneen.nl',
                       'flag' => 'i',
                       'kind' => 'mandatory'
                     },
          'platform' => {
                          'description' => 'Hardware platform type',
                          'value' => 'x86_64',
                          'kind' => 'mandatory',
                          'flag' => 'i'
                        },
          'timezone' => {
                          'value' => 'Etc/UTC',
                          'description' => 'Timezone',
                          'flag' => 'i',
                          'kind' => 'mandatory'
                        },
          'ostarget' => {
                          'flag' => 'i',
                          'kind' => 'mandatory',
                          'value' => 'sle-15-x86_64',
                          'description' => 'Target operating system identifier'
                        },
          'processor' => {
                           'value' => 'x86_64',
                           'description' => 'Processor type',
                           'kind' => 'mandatory',
                           'flag' => 'i'
                         }
        };

extra-curl-option:$VAR1 = [];

URL:               https://secure-www.novell.com/center/regsvc/
listParams:        command=listparams
register:          command=register
lang:              en-US
initialDomain:     .novell.com
SEND DATA to URI: https://secure-www.novell.com/center/regsvc/?command=listproducts&lang=en-US&version=1.0:


  Trying 130.57.66.5:443...
TCP_NODELAY set
Connected to secure-www.novell.com (130.57.66.5) port 443 (#0)
ALPN, offering h2
ALPN, offering http/1.1
successfully set certificate verify locations:
  CAfile: none
  CApath: /etc/ssl/certs/
TLSv1.3 (OUT), TLS handshake, Client hello (1):
TLSv1.3 (IN), TLS handshake, Server hello (2):
TLSv1.2 (IN), TLS handshake, Certificate (11):
TLSv1.2 (IN), TLS handshake, Server key exchange (12):
TLSv1.2 (IN), TLS handshake, Server finished (14):
TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
TLSv1.2 (OUT), TLS handshake, Finished (20):
TLSv1.2 (IN), TLS handshake, Finished (20):
SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
ALPN, server did not agree to a protocol
Server certificate:
 subject: C=GB; L=Newbury; O=Micro Focus International plc; CN=*.novell.com
 start date: May 12 00:00:00 2023 GMT
 expire date: May 14 23:59:59 2024 GMT
 subjectAltName: host "secure-www.novell.com" matched cert's "*.novell.com"
 issuer: C=US; O=DigiCert Inc; CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1
 SSL certificate verify ok.
upload completely sent off: 1 out of 1 bytes
Mark bundle as not supporting multiuse
Connection #0 to host secure-www.novell.com left intact
CODE: 302 MESSAGE: Found
RECEIVED DATA:
HTTP/1.1 302 Found
Date: Sun, 17 Dec 2023 12:22:15 GMT
Server: Apache/2.2.34 (Linux/SUSE)
Strict-Transport-Security: max-age=31536000; includeSubDomains
Location: https://regserv.novell.com/regservice/regsvc/?command=listproducts&lang=en-US&version=1.0
Content-Length: 281
Content-Type: text/html; charset=iso-8859-1
Set-Cookie: ZNPCQ003-39313700=ce2ade55; Path=/; Domain=.novell.com
Via: 1.1 secure-www.novell.com (Access Gateway-ag-6526E5E2EAFA1072-63207394)






Found

The document has moved here.



SEND DATA to URI: https://regserv.novell.com/regservice/regsvc/?command=listproducts&lang=en-US&version=1.0:


  Trying 130.57.66.5:443...
TCP_NODELAY set
Connected to regserv.novell.com (130.57.66.5) port 443 (#0)
ALPN, offering h2
ALPN, offering http/1.1
successfully set certificate verify locations:
  CAfile: none
  CApath: /etc/ssl/certs/
TLSv1.3 (OUT), TLS handshake, Client hello (1):
TLSv1.3 (IN), TLS handshake, Server hello (2):
TLSv1.2 (IN), TLS handshake, Certificate (11):
TLSv1.2 (IN), TLS handshake, Server key exchange (12):
TLSv1.2 (IN), TLS handshake, Server finished (14):
TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
TLSv1.2 (OUT), TLS handshake, Finished (20):
TLSv1.2 (IN), TLS handshake, Finished (20):
SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
ALPN, server did not agree to a protocol
Server certificate:
 subject: C=GB; L=Newbury; O=Micro Focus International plc; CN=*.novell.com
 start date: May 12 00:00:00 2023 GMT
 expire date: May 14 23:59:59 2024 GMT
 subjectAltName: host "regserv.novell.com" matched cert's "*.novell.com"
 issuer: C=US; O=DigiCert Inc; CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1
 SSL certificate verify ok.
upload completely sent off: 1 out of 1 bytes
Mark bundle as not supporting multiuse
Connection #0 to host regserv.novell.com left intact
CODE: 302 MESSAGE: Found
RECEIVED DATA:
HTTP/1.1 302 Found
Date: Sun, 17 Dec 2023 12:22:16 GMT
Server: Apache
Strict-Transport-Security: max-age=31536000; includeSubDomains
X-Powered-By: Servlet/3.1
Location: https://regserv.novell.com/regservice/regsvc-1.0/?command=listproducts&lang=en-US&version=1.0
Content-Length: 0
Content-Language: en-US
Set-Cookie: ZNPCQ003-36303500=afb25f98; Path=/; Domain=.novell.com
Via: 1.1 regserv.novell.com (Access Gateway-ag-6526E5E2EAFA1072-63207396)



SEND DATA to URI: https://regserv.novell.com/regservice/regsvc-1.0/?command=listproducts&lang=en-US&version=1.0:


  Trying 130.57.66.5:443...
TCP_NODELAY set
Connected to regserv.novell.com (130.57.66.5) port 443 (#0)
ALPN, offering h2
ALPN, offering http/1.1
successfully set certificate verify locations:
  CAfile: none
  CApath: /etc/ssl/certs/
TLSv1.3 (OUT), TLS handshake, Client hello (1):
TLSv1.3 (IN), TLS handshake, Server hello (2):
TLSv1.2 (IN), TLS handshake, Certificate (11):
TLSv1.2 (IN), TLS handshake, Server key exchange (12):
TLSv1.2 (IN), TLS handshake, Server finished (14):
TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
TLSv1.2 (OUT), TLS handshake, Finished (20):
TLSv1.2 (IN), TLS handshake, Finished (20):
SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
ALPN, server did not agree to a protocol
Server certificate:
 subject: C=GB; L=Newbury; O=Micro Focus International plc; CN=*.novell.com
 start date: May 12 00:00:00 2023 GMT
 expire date: May 14 23:59:59 2024 GMT
 subjectAltName: host "regserv.novell.com" matched cert's "*.novell.com"
 issuer: C=US; O=DigiCert Inc; CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1
 SSL certificate verify ok.
upload completely sent off: 1 out of 1 bytes
Mark bundle as not supporting multiuse
Connection #0 to host regserv.novell.com left intact
CODE: 200 MESSAGE: OK
RECEIVED DATA:
HTTP/1.1 200 OK
Date: Sun, 17 Dec 2023 12:22:27 GMT
Server: Apache
Strict-Transport-Security: max-age=31536000; includeSubDomains
X-Powered-By: Servlet/3.1
Content-Length: 3198
Content-Type: text/xml; charset=UTF-8
Content-Language: en-US
Cache-Control: no-store
Cache-Control: no-cache
Set-Cookie: ZNPCQ003-36303500=bf6e7f2a; Path=/; Domain=.novell.com
Via: 1.1 regserv.novell.com (Access Gateway-ag-6526E5E2EAFA1072-63207466)


Access ManagerAccess Manager Access Gateway (AM AG)Access Manager Appliance ChannelAdvanced AuthenticationChange GuardianCloudAccessContainer Services Platform ApplianceContentEditorFilrFilr BetaFilr PostgreSQL ApplianceFilr3.0Groupwise TeamWorksHost Access Management and Security Server (MSS) ApplianceHost Access for the Cloud ApplianceNAM_APPNETIQ_AG4CNETIQ_xAccessNOVL_CFANOWS-SBENovell-Open-Enterprise-Server-SP1Novell-Open-Enterprise-Server-SP1-migrationNovell-Open-Enterprise-Server-SP2Novell-Open-Enterprise-Server-SP2-migrationNovell-Open-Enterprise-Server-SP3Novell-Open-Enterprise-Server-SP3-migrationNovell-Open-Enterprise-Server-i386Novell-Open-Enterprise-Server-x86_64OESOpen_Enterprise_ServerOpen_Enterprise_Server-migrationOpen_Enterprise_Server-sp1-migrationOpen_Enterprise_Server-sp2-migrationOpen_Enterprise_Server-sp3-migrationPlateSpin_Transformation_ManagerPostgreSQL ApplianceReflection for the Web (RWeb) ApplianceSUSE_SLESSaaS Account Management (SAM)Secure API Management (SAPIM)Secure Messaging GatewaySelf-Service Password ResetSentinel Collector ManagerSentinel Correlation EngineSentinel ServerSentinel Server High AvailabilityTeamWorks PostgreSQL ApplianceZENworksZENworks ApplianceZENworks PulsarZENworks Reporting ApplianceZENworks_Orchestratorchange_guardian_4000_x86_64datasynchronizer-mobilitypackiPrintiPrint-for-OES-2015-SPxiPrint-for-OES-2018iPrint-for-OES-2018-SP1-migrationiPrint_Appliancesentinel_collector_manager_7000_x86_64sentinel_correlation_engine_7000_x86_64sentinel_log_manager_1010_32_i586sentinel_log_manager_1010_64_x86_64sentinel_log_manager_1100_64_iso_x86_64sentinel_log_manager_1100_64_vmx_x86_64sentinel_log_manager_1100_64_xen_x86_64sentinel_server_7000_x86_64sentinel_server_ha_x86_64servicedesk
Server Known Products:$VAR1 = [
          [
            'Access Manager',
            '0'
          ],
          [
            'Access Manager Access Gateway (AM AG)',
            '0'
          ],
          [
            'Access Manager Appliance Channel',
            '0'
          ],
          [
            'Advanced Authentication',
            '0'
          ],
          [
            'Change Guardian',
            '0'
          ],
          [
            'CloudAccess',
            '0'
          ],
          [
            'Container Services Platform Appliance',
            '0'
          ],
          [
            'ContentEditor',
            '0'
          ],
          [
            'Filr',
            '0'
          ],
          [
            'Filr Beta',
            '0'
          ],
          [
            'Filr PostgreSQL Appliance',
            '0'
          ],
          [
            'Filr3.0',
            '0'
          ],
          [
            'Groupwise TeamWorks',
            '0'
          ],
          [
            'Host Access Management and Security Server (MSS) Appliance',
            '0'
          ],
          [
            'Host Access for the Cloud Appliance',
            '0'
          ],
          [
            'NAM_APP',
            '0'
          ],
          [
            'NETIQ_AG4C',
            '0'
          ],
          [
            'NETIQ_xAccess',
            '0'
          ],
          [
            'NOVL_CFA',
            '0'
          ],
          [
            'NOWS-SBE',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-SP1',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-SP1-migration',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-SP2',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-SP2-migration',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-SP3',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-SP3-migration',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-i386',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-x86_64',
            '0'
          ],
          [
            'OES',
            '0'
          ],
          [
            'Open_Enterprise_Server',
            '0'
          ],
          [
            'Open_Enterprise_Server-migration',
            '0'
          ],
          [
            'Open_Enterprise_Server-sp1-migration',
            '0'
          ],
          [
            'Open_Enterprise_Server-sp2-migration',
            '0'
          ],
          [
            'Open_Enterprise_Server-sp3-migration',
            '0'
          ],
          [
            'PlateSpin_Transformation_Manager',
            '0'
          ],
          [
            'PostgreSQL Appliance',
            '0'
          ],
          [
            'Reflection for the Web (RWeb) Appliance',
            '0'
          ],
          [
            'SUSE_SLES',
            '0'
          ],
          [
            'SaaS Account Management (SAM)',
            '0'
          ],
          [
            'Secure API Management (SAPIM)',
            '0'
          ],
          [
            'Secure Messaging Gateway',
            '0'
          ],
          [
            'Self-Service Password Reset',
            '0'
          ],
          [
            'Sentinel Collector Manager',
            '0'
          ],
          [
            'Sentinel Correlation Engine',
            '0'
          ],
          [
            'Sentinel Server',
            '0'
          ],
          [
            'Sentinel Server High Availability',
            '0'
          ],
          [
            'TeamWorks PostgreSQL Appliance',
            '0'
          ],
          [
            'ZENworks',
            '0'
          ],
          [
            'ZENworks Appliance',
            '0'
          ],
          [
            'ZENworks Pulsar',
            '0'
          ],
          [
            'ZENworks Reporting Appliance',
            '0'
          ],
          [
            'ZENworks_Orchestrator',
            '0'
          ],
          [
            'change_guardian_4000_x86_64',
            '0'
          ],
          [
            'datasynchronizer-mobilitypack',
            '0'
          ],
          [
            'iPrint',
            '0'
          ],
          [
            'iPrint-for-OES-2015-SPx',
            '0'
          ],
          [
            'iPrint-for-OES-2018',
            '0'
          ],
          [
            'iPrint-for-OES-2018-SP1-migration',
            '0'
          ],
          [
            'iPrint_Appliance',
            '0'
          ],
          [
            'sentinel_collector_manager_7000_x86_64',
            '0'
          ],
          [
            'sentinel_correlation_engine_7000_x86_64',
            '0'
          ],
          [
            'sentinel_log_manager_1010_32_i586',
            '0'
          ],
          [
            'sentinel_log_manager_1010_64_x86_64',
            '0'
          ],
          [
            'sentinel_log_manager_1100_64_iso_x86_64',
            '0'
          ],
          [
            'sentinel_log_manager_1100_64_vmx_x86_64',
            '0'
          ],
          [
            'sentinel_log_manager_1100_64_xen_x86_64',
            '0'
          ],
          [
            'sentinel_server_7000_x86_64',
            '0'
          ],
          [
            'sentinel_server_ha_x86_64',
            '0'
          ],
          [
            'servicedesk',
            '0'
          ]
        ];

intersect1: $VAR1 = [
          [
            'Secure Messaging Gateway',
            '7.0.2',
            '',
            'x86_64'
          ]
        ];

intersect2: $VAR1 = [
          [
            'Access Manager',
            '0'
          ],
          [
            'Access Manager Access Gateway (AM AG)',
            '0'
          ],
          [
            'Access Manager Appliance Channel',
            '0'
          ],
          [
            'Advanced Authentication',
            '0'
          ],
          [
            'Change Guardian',
            '0'
          ],
          [
            'CloudAccess',
            '0'
          ],
          [
            'Container Services Platform Appliance',
            '0'
          ],
          [
            'ContentEditor',
            '0'
          ],
          [
            'Filr',
            '0'
          ],
          [
            'Filr Beta',
            '0'
          ],
          [
            'Filr PostgreSQL Appliance',
            '0'
          ],
          [
            'Filr3.0',
            '0'
          ],
          [
            'Groupwise TeamWorks',
            '0'
          ],
          [
            'Host Access Management and Security Server (MSS) Appliance',
            '0'
          ],
          [
            'Host Access for the Cloud Appliance',
            '0'
          ],
          [
            'NAM_APP',
            '0'
          ],
          [
            'NETIQ_AG4C',
            '0'
          ],
          [
            'NETIQ_xAccess',
            '0'
          ],
          [
            'NOVL_CFA',
            '0'
          ],
          [
            'NOWS-SBE',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-SP1',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-SP1-migration',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-SP2',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-SP2-migration',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-SP3',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-SP3-migration',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-i386',
            '0'
          ],
          [
            'Novell-Open-Enterprise-Server-x86_64',
            '0'
          ],
          [
            'OES',
            '0'
          ],
          [
            'Open_Enterprise_Server',
            '0'
          ],
          [
            'Open_Enterprise_Server-migration',
            '0'
          ],
          [
            'Open_Enterprise_Server-sp1-migration',
            '0'
          ],
          [
            'Open_Enterprise_Server-sp2-migration',
            '0'
          ],
          [
            'Open_Enterprise_Server-sp3-migration',
            '0'
          ],
          [
            'PlateSpin_Transformation_Manager',
            '0'
          ],
          [
            'PostgreSQL Appliance',
            '0'
          ],
          [
            'Reflection for the Web (RWeb) Appliance',
            '0'
          ],
          [
            'SUSE_SLES',
            '0'
          ],
          [
            'SaaS Account Management (SAM)',
            '0'
          ],
          [
            'Secure API Management (SAPIM)',
            '0'
          ],
          [
            'Secure Messaging Gateway',
            '0'
          ],
          [
            'Self-Service Password Reset',
            '0'
          ],
          [
            'Sentinel Collector Manager',
            '0'
          ],
          [
            'Sentinel Correlation Engine',
            '0'
          ],
          [
            'Sentinel Server',
            '0'
          ],
          [
            'Sentinel Server High Availability',
            '0'
          ],
          [
            'TeamWorks PostgreSQL Appliance',
            '0'
          ],
          [
            'ZENworks',
            '0'
          ],
          [
            'ZENworks Appliance',
            '0'
          ],
          [
            'ZENworks Pulsar',
            '0'
          ],
          [
            'ZENworks Reporting Appliance',
            '0'
          ],
          [
            'ZENworks_Orchestrator',
            '0'
          ],
          [
            'change_guardian_4000_x86_64',
            '0'
          ],
          [
            'datasynchronizer-mobilitypack',
            '0'
          ],
          [
            'iPrint',
            '0'
          ],
          [
            'iPrint-for-OES-2015-SPx',
            '0'
          ],
          [
            'iPrint-for-OES-2018',
            '0'
          ],
          [
            'iPrint-for-OES-2018-SP1-migration',
            '0'
          ],
          [
            'iPrint_Appliance',
            '0'
          ],
          [
            'sentinel_collector_manager_7000_x86_64',
            '0'
          ],
          [
            'sentinel_correlation_engine_7000_x86_64',
            '0'
          ],
          [
            'sentinel_log_manager_1010_32_i586',
            '0'
          ],
          [
            'sentinel_log_manager_1010_64_x86_64',
            '0'
          ],
          [
            'sentinel_log_manager_1100_64_iso_x86_64',
            '0'
          ],
          [
            'sentinel_log_manager_1100_64_vmx_x86_64',
            '0'
          ],
          [
            'sentinel_log_manager_1100_64_xen_x86_64',
            '0'
          ],
          [
            'sentinel_server_7000_x86_64',
            '0'
          ],
          [
            'sentinel_server_ha_x86_64',
            '0'
          ],
          [
            'servicedesk',
            '0'
          ]
        ];

intersect return : $VAR1 = [
          [
            'Secure Messaging Gateway',
            '7.0.2',
            '',
            'x86_64'
          ]
        ];

register products:$VAR1 = [
          [
            'Secure Messaging Gateway',
            '7.0.2',
            '',
            'x86_64'
          ]
        ];

XML:
8a76b866430d41eaa1fb94f3487f16edY909BCF43315170jme@meerdaneen.nlx86_64Etc/UTCsle-15-x86_64x86_64
SEND DATA to URI: https://secure-www.novell.com/center/regsvc/?command=register&lang=en-US&version=1.0:
8a76b866430d41eaa1fb94f3487f16edY909BCF43315170jme@meerdaneen.nlx86_64Etc/UTCsle-15-x86_64x86_64
  Trying 130.57.66.5:443...
TCP_NODELAY set
Connected to secure-www.novell.com (130.57.66.5) port 443 (#0)
ALPN, offering h2
ALPN, offering http/1.1
successfully set certificate verify locations:
  CAfile: none
  CApath: /etc/ssl/certs/
TLSv1.3 (OUT), TLS handshake, Client hello (1):
TLSv1.3 (IN), TLS ERROR: Failure when receiving data from the peer: (56)
(2)
ERROR: Failure when receiving data from the peer: (56)
(2)
handshake, Server hello (2):
TLSv1.2 (IN), TLS handshake, Certificate (11):
TLSv1.2 (IN), TLS handshake, Server key exchange (12):
TLSv1.2 (IN), TLS handshake, Server finished (14):
TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
TLSv1.2 (OUT), TLS handshake, Finished (20):
TLSv1.2 (IN), TLS handshake, Finished (20):
SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
ALPN, server did not agree to a protocol
Server certificate:
 subject: C=GB; L=Newbury; O=Micro Focus International plc; CN=*.novell.com
 start date: May 12 00:00:00 2023 GMT
 expire date: May 14 23:59:59 2024 GMT
 subjectAltName: host "secure-www.novell.com" matched cert's "*.novell.com"
 issuer: C=US; O=DigiCert Inc; CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1
 SSL certificate verify ok.
upload completely sent off: 559 out of 559 bytes
Mark bundle as not supporting multiuse
Connection #0 to host secure-www.novell.com left intact
CODE: 302 MESSAGE: Found
RECEIVED DATA:
HTTP/1.1 302 Found
Date: Sun, 17 Dec 2023 12:22:28 GMT
Server: Apache/2.2.34 (Linux/SUSE)
Strict-Transport-Security: max-age=31536000; includeSubDomains
Location: https://regserv.novell.com/regservice/regsvc/?command=register&lang=en-US&version=1.0
Content-Length: 277
Content-Type: text/html; charset=iso-8859-1
Set-Cookie: ZNPCQ003-39313700=dbda2511; Path=/; Domain=.novell.com
Via: 1.1 secure-www.novell.com (Access Gateway-ag-6526E5E2EAFA1072-63207471)






Found

The document has moved here.



SEND DATA to URI: https://regserv.novell.com/regservice/regsvc/?command=register&lang=en-US&version=1.0:
8a76b866430d41eaa1fb94f3487f16edY909BCF43315170jme@meerdaneen.nlx86_64Etc/UTCsle-15-x86_64x86_64
  Trying 130.57.66.5:443...
TCP_NODELAY set
Connected to regserv.novell.com (130.57.66.5) port 443 (#0)
ALPN, offering h2
ALPN, offering http/1.1
successfully set certificate verify locations:
  CAfile: none
  CApath: /etc/ssl/certs/
TLSv1.3 (OUT), TLS handshake, Client hello (1):
TLSv1.3 (IN), TLS handshake, Server hello (2):
TLSv1.2 (IN), TLS handshake, Certificate (11):
TLSv1.2 (IN), TLS handshake, Server key exchange (12):
TLSv1.2 (IN), TLS handshake, Server finished (14):
TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
TLSv1.2 (OUT), TLS handshake, Finished (20):
TLSv1.2 (IN), TLS handshake, Finished (20):
SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
ALPN, server did not agree to a protocol
Server certificate:
 subject: C=GB; L=Newbury; O=Micro Focus International plc; CN=*.novell.com
 start date: May 12 00:00:00 2023 GMT
 expire date: May 14 23:59:59 2024 GMT
 subjectAltName: host "regserv.novell.com" matched cert's "*.novell.com"
 issuer: C=US; O=DigiCert Inc; CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1
 SSL certificate verify ok.
upload completely sent off: 559 out of 559 bytes
Mark bundle as not supporting multiuse
Connection #0 to host regserv.novell.com left intact
CODE: 302 MESSAGE: Found
RECEIVED DATA:
HTTP/1.1 302 Found
Date: Sun, 17 Dec 2023 12:22:28 GMT
Server: Apache
Strict-Transport-Security: max-age=31536000; includeSubDomains
X-Powered-By: Servlet/3.1
Location: https://regserv.novell.com/regservice/regsvc-1.0/?command=register&lang=en-US&version=1.0
Content-Length: 0
Content-Language: en-US
Set-Cookie: ZNPCQ003-36303500=cfe19fe2; Path=/; Domain=.novell.com
Via: 1.1 regserv.novell.com (Access Gateway-ag-6526E5E2EAFA1072-63207477)



SEND DATA to URI: https://regserv.novell.com/regservice/regsvc-1.0/?command=register&lang=en-US&version=1.0:
8a76b866430d41eaa1fb94f3487f16edY909BCF43315170jme@meerdaneen.nlx86_64Etc/UTCsle-15-x86_64x86_64
  Trying 130.57.66.5:443...
TCP_NODELAY set
Connected to regserv.novell.com (130.57.66.5) port 443 (#0)
ALPN, offering h2
ALPN, offering http/1.1
successfully set certificate verify locations:
  CAfile: none
  CApath: /etc/ssl/certs/
TLSv1.3 (OUT), TLS handshake, Client hello (1):
TLSv1.3 (IN), TLS handshake, Server hello (2):
TLSv1.2 (IN), TLS handshake, Certificate (11):
TLSv1.2 (IN), TLS handshake, Server key exchange (12):
TLSv1.2 (IN), TLS handshake, Server finished (14):
TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
TLSv1.2 (OUT), TLS handshake, Finished (20):
TLSv1.2 (IN), TLS handshake, Finished (20):
SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256
ALPN, server did not agree to a protocol
Server certificate:
 subject: C=GB; L=Newbury; O=Micro Focus International plc; CN=*.novell.com
 start date: May 12 00:00:00 2023 GMT
 expire date: May 14 23:59:59 2024 GMT
 subjectAltName: host "regserv.novell.com" matched cert's "*.novell.com"
 issuer: C=US; O=DigiCert Inc; CN=DigiCert Global G2 TLS RSA SHA256 2020 CA1
 SSL certificate verify ok.
upload completely sent off: 559 out of 559 bytes
OpenSSL SSL_read: SSL_ERROR_SYSCALL, errno 104
Closing connection 0


upgrade I got the attached message.

  • 0  

    Did you try to re-host your SMG license?


    Use "Verified Answers" if your problem/issue has been solved!

  • 0

    Hi Jan - There currently is not 23.4 release of SMG.  It was accidently released briefly a few weeks ago and then pulled.  The current, and most recent, recent version is 23.3.4 - Pam

  • 0 in reply to 

    OK. Thanks. But anyway, the appliance interface still shows a version upgrade. Is that correct even if that upgrade is pulled?? And I am unable to re-register for the appliance update channel after trying that version upgrade. I will wait for the official 23.4 release and if I cannot install that one because of this problem I will file a SR.

  • 0   in reply to 

    Yes, this second part is correct as I know and experienced. You have to run through to be able to upgrade to 23.4 in future. The second activity brings you back to the base for future updates/upgrades.

    Nevertheless you have to repair your registration first! You will need it anyhow ...
    I suggest to open a license case.


    Use "Verified Answers" if your problem/issue has been solved!

  • 0 in reply to 

    Hi Jan -  there isn't going to be a 23.4 release.  If anything, the next release will most likely be 24.1 but I don't have that in writing.

    Pam

  • 0 in reply to 

    OK. Thank you Pam. But if the version upgrade shows in the interface, I think I am not the only one that will have the same issue...

  • 0   in reply to 

    I had to do this step in several environments to return to a supported  23.3.4 version ...

    There is an unpleasant side-effect according to Pam's remark. Version numbers 4 will get two years of support, all other versions only one year. That seems to be an opentext policy if I am right ...
    Therefore 23.4 is better than 24.1!?


    Use "Verified Answers" if your problem/issue has been solved!

  • 0 in reply to   

    One day later. Registering with the same code again. And now it works. Lots of updates are pulled for the 23.3.4 version.

    And I am happy that it works again.

  • 0   in reply to 

    You are working in IT - so there is only one remark: "Always look on the bright side ... " Notes


    Use "Verified Answers" if your problem/issue has been solved!