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Users cannot Blackist senders

evanevery

I thought we were past this...  The Blacklist is still not working for users. 

- Users get mail from "Bob@imaspammer.com"

- Users add "bob@imaspammer.com" (or *@imaspammer.com") to their personal QMS Blacklist

- However, SMG does not block additional messages from the specified sender

What's the point of giving uses a QMS Blacklist if they can not block email from specific senders?

Does anyone else (other than me) see this as a problem? 

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  • 0  
    evanevery said:

    - Users get mail from "Bob@imaspammer.com"

    - Users add "bob@imaspammer.com" (or *@imaspammer.com") to their personal QMS Blacklist

    - However, SMG does not block additional messages from the specified sender

    When a user blacklists a sender future email from that sender is blocked only if the exact "from" and "to" email addresses match the one being blocked.

    If you look at bulk email and other spam you will see that the actual sender's email address is a long string of characters and not just "bob". Since the"from" address on new email is different from the original one, it won't be blocked.

    __________
    Kevin Boyle, SuperUser
    Calgary, Alberta, Canada

Reply
  • 0  
    evanevery said:

    - Users get mail from "Bob@imaspammer.com"

    - Users add "bob@imaspammer.com" (or *@imaspammer.com") to their personal QMS Blacklist

    - However, SMG does not block additional messages from the specified sender

    When a user blacklists a sender future email from that sender is blocked only if the exact "from" and "to" email addresses match the one being blocked.

    If you look at bulk email and other spam you will see that the actual sender's email address is a long string of characters and not just "bob". Since the"from" address on new email is different from the original one, it won't be blocked.

    __________
    Kevin Boyle, SuperUser
    Calgary, Alberta, Canada

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  • 0 in reply to   

    Actually, its a little different than that.  SMG doesn't use the "From" field at all. 

    I know exactly what the issue is and even filed a ticket on it.  However, I thought we got past the issue but apparently not.  Without digging too deep into the details of why the Blacklist is broken - it doesn't really matter!

    - Users get an email FROM someone.

    - Users want to block mail FROM that person.

    - All a user see's and understands is the FROM field (and SMG doesn't use it)

    Users are given a personal Blacklist they can maintain.  The only problem is doesn't work FOR the users or how the users would expect!

    WHY doesn't the QMS user Blacklist (and Whitelist) use the FROM Field?  WHY should a user HAVE to be trained to parse the MIME headers if they want to blacklist some email sender?  Why doesn't the blacklist use the SAME FIELD that the user see's and understands?

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