Environment
Retain hosted on Windows
Situation
The IP and/or DNS of the Windows server hosting Retain needs to change. What configuration changes need to occur within Retain in that situation?
Find resolution on support portal
The Browse interface within the Retain Server Web UI finds messages which are not found in the Search or Advanced Search interface.
Environment
OpenText Retain versions 23.x and above
Situation
The Browse interface within the Retain…
CVE-2024-50379 Retain Time-of-check Time-of-use (TOCTOU) Race Condition vulnerability during JSP compilation in Apache Tomcat permits an RCE on case insensitive file systems when the default servlet is enabled for write (non-default configuration).
…
With Retain 24.4, the Search results are incorrect when using the Chrome browser. Using Firefox shows expected results.
Environment
Retain 24.4 Chrome browser
Situation
With Retain 24.4, the Search results are incorrect when using the…
Storage Timestamps run out of "sync" and need to be updated to align with the dates stored in the Retain database.
Environment
Retain 23.4
Situation
Storage Timestamps run out of "sync" and need to be updated to align with the…
Some versions of Retain ship with a newer version of Tomcat. For example, Retain 24.2 installs Tomcat 9.0.84. Retain 24.4 installs Tomcat 9.0.90. In this situation, installing Retain 24.4 is not installing Tomcat 9.0.90.
Environment
OpenText…
The organization needed a reliable backup system before it started transitioning to the new SAN and server environment.
At the time, its existing backup system had become unreliable and inconsistent and was based on tape libraries. The tape libraries…
7 minutes ago
There are no GroupWise Messenger conversations showing in Retain after a specific date.
Environment
Retain Unified Archiving GroupWise Messenger
Situation
GroupWise Messenger conversations after a specific…
Installation of Retain will not proceed and RetainInstall.exe gets deleted.
Environment
Retain Unified Archiving 24.2 Windows Server 2019
Situation
During the installation process on a new Windows Server, when executing RetainInstall…
What are the steps for enabling the "Login with Office 365" option in Retain's web UI?
Environment
Retain Unified Archiving 24.x
Situation
Need to provide Retain users the option to log in to Retain's web UI using their Office…
Date: Saturday 13th July to Friday 19th July 2024 inclusive
Location: OpenText Offices, Provo, Utah, 84606
Why Attend?
The TTP conferences are an opportunity for you to learn more about the products you are using within your infrastructure. You…
The organization needed a reliable backup system before it started transitioning to the new SAN and server environment. The amount of data to back up had grown to the point that during the backup window there was not sufficient time to complete all the…
Speaker: Georg Felix Duees, OpenText
We'll explore how Retain Unified Archiving puts the power of the archive directly into the hands of users, enabling self-service access to centralized archives of company communication.
Discover best practices…
When mailboxes from two different mail systems (such as GroupWise and O365 or GroupWise and Google mail) are linked, the user is able to choose which mailbox they are Searching within the RetainServer Management UI. One mailbox is selected by default…
Environment
Retain Unified Archiving Versions 4.11.0.1, 23.x, 24.1 Basic Authentication Microsoft Graph API
Situation
After configuring a new O365 module and running a Refresh Address Book, duplicate mailboxes appear.
Cause
A new O365 module…
Environment
Windows Server 20xx Retain Unified Archiving 4.x, 24.x
Situation
When attempting to install Retain on a Windows server with CrowdStrike enabled, the installation fails. There is no error message associated with failure. The RetainInstall…
Environment
Retain 24.1
Situation
After upgrade from 4.11 to 24.1 and authenticating to the RetainServer UI, the following message is displayed within the web browser:
Cannot invoke "org.springframework.context.ApplicationContext.getBean(String…
Environment
Retain 24.1
Situation
The Test Connection button within the O365 Retain Module returns the following results:
SUCCESS: Connected to Office 365 Graph API
FAILURE: Could not connect to Office 365 EWS using OAuth2 authentication. No Server…
Environment
Retain (any version)
Situation
When searching for a string with special characters, more results will return than expected. For example, searching for "N&B" will return any message which has the following
N&B N#B N^B N!B
and so on…
Environment
Retain 4.10 or earlier
Situation
The supported Retain upgrade process from 4.x to 24.x is to upgrade first to 4.11, then 24.x. That requires two Index rebuilds. This document shows how to do the same upgrade, but with only one Index…
OpenText would like to remind you of the upcoming change in Support Status from the "Current Maintenance" period to the "Sustaining Maintenance" period for one or more of the following products in your profile.
OpenText provides both engineering support…
Environment
Retain 4.x GroupWise 18.x
Situation
Several GroupWise users are unable to log into Retain. They receive an "Invalid Credentials" error. The same users are able to log into GroupWise using the same credentials.
Cause
The root cause…
Environment
Retain 4.x
Situation
The O365 module consistently experiences timeouts when entering the Directory ID, Application ID, and secret. Despite following the documentation and setting the RedirectURI to /RetainServer/Server/openIdConnect…