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Retain stubbing and GroupWise search - error EA10

Nik Vozelj

Hello,

After configuring the retain stubbing server, I can't perform a retain archive search form the GroupWise client. I am running Retain 24.2 build 27 and GroupWise client 24.3.

The error is "External Archive: UNAVAILABLE( ea10 )" and can be seen in the find results window after pressing the find button.

Looking back at a forum post (Retain and error EA10 in GroupWise), I see this is not a new thing. There was a patch available which fixes the issue.

Does anyone know, where can I acquire this patch? As I am still in the evalutaion phase I am unable to open a service request.

Best regards, Nik

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  • Verified Answer

    +1

    Hello,

    it turned out to be a simple mistake on my part. I did not open the firewall on retain server so groupwise wasn't able to connect.

    If you face a similar issue, verify that the firewall is open by running "telnet <retain-server-IP> 48080" from your groupwise server.

    If it is not able to connect, open the port on retain server using the following commands:

    firewall-cmd --zone=public --permanent --add-port=48080/tcp
firewall-cmd --zone=public --permanent --add-port=48080/udp

firewall-cmd --reload

    Do not forget to add --permanent flag and to reload the firewall configuration. Otherwise, the ports won't stay open after the restart.

    Georg is working on adding this to the documentation.

Reply

  • Verified Answer

    +1

    Hello,

    it turned out to be a simple mistake on my part. I did not open the firewall on retain server so groupwise wasn't able to connect.

    If you face a similar issue, verify that the firewall is open by running "telnet <retain-server-IP> 48080" from your groupwise server.

    If it is not able to connect, open the port on retain server using the following commands:

    firewall-cmd --zone=public --permanent --add-port=48080/tcp
firewall-cmd --zone=public --permanent --add-port=48080/udp

firewall-cmd --reload

    Do not forget to add --permanent flag and to reload the firewall configuration. Otherwise, the ports won't stay open after the restart.

    Georg is working on adding this to the documentation.

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