Retain stubbing and GroupWise search - error EA10

Hello,

After configuring the retain stubbing server, I can't perform a retain archive search form the GroupWise client. I am running Retain 24.2 build 27 and GroupWise client 24.3.

The error is "External Archive: UNAVAILABLE( ea10 )" and can be seen in the find results window after pressing the find button.

Looking back at a forum post (Retain and error EA10 in GroupWise), I see this is not a new thing. There was a patch available which fixes the issue.

Does anyone know, where can I acquire this patch? As I am still in the evalutaion phase I am unable to open a service request.

Best regards, Nik

  • 0

    Nik - That thread is several years old.  Any patch from that far back has been rolled into all builds starting with the release of 4.11 and anything newer so it is in the build you are running.

  • 0   in reply to 

    Right Pam. This patch should be included in Nik's version.


    Use "Verified Answers" if your problem/issue has been solved!

  • Verified Answer

    +1

    Hello,

    it turned out to be a simple mistake on my part. I did not open the firewall on retain server so groupwise wasn't able to connect.

    If you face a similar issue, verify that the firewall is open by running "telnet <retain-server-IP> 48080" from your groupwise server.

    If it is not able to connect, open the port on retain server using the following commands:

    firewall-cmd --zone=public --permanent --add-port=48080/tcp
    firewall-cmd --zone=public --permanent --add-port=48080/udp
    
    firewall-cmd --reload

    Do not forget to add --permanent flag and to reload the firewall configuration. Otherwise, the ports won't stay open after the restart.

    Georg is working on adding this to the documentation.