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iprnt 5.0.1 Appliance lose Groups and Identity Source

raffi321

Hello,

Our iPrint Server had in the last month two big problems:

1. Losed all Users and also the rights to the printers. A new synchronisation did not help.

2. Today the iPrint losed the Identity Sources.

How can we fix these big problems?

Regards,

Raffi

Parents
  • 0  

    What is(are) your Identity Source(s)?  And how is their health?

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

  • 0 in reply to   

    There are two eDir Servers connected with LDAPS. How should we verify their health?

  • 0   in reply to 

    On each of those eDir servers, run each of the below, stopping to fix any errors identified before bothering with the next step.   Essentially: Check that the servers are connecting well. Check they all partitions are synchronized within a reasonable time, usually minutes). And make sure there are no stuck obituaries on that server.

    ndsrepair -T

    ndsrepair -E
       (or alternatively for larger systems:  ndsrepair -E | egrep 'Partition|All'  )

    ndsrepair -C -Ad -A

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

  • Verified Answer

    +1 in reply to   

    Thank you!

    Is it better and more stable to have only one iPrint server that is connected to the LDAPS?

    But also I do not understand why we losed both Identity Sources.

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  • Verified Answer

    +1 in reply to   

    Thank you!

    Is it better and more stable to have only one iPrint server that is connected to the LDAPS?

    But also I do not understand why we losed both Identity Sources.

Children
  • 0   in reply to 

    Was there an eDir problem that you've now fixed?

    As a general rule, having that redundancy is a good thing. I haven't seen an issue with it in this instance, but others with more experience might add their comments on it.

    Possible reasons could be other failures,
     - such as server certificates expiring along the way. check that all your OES server certs are valid.
     - Basic communications such as a switch failure, even if intermittent on just that one port. Check the port stats if you can
     - and I'm sure there are many others that do not come to mind right away.

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

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