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Issues with mailbox management after 24.4 update

Jason Medina

We noticed every since the 24.4 update both administrators we assigned "Mailbox Management" rights to can't create rules or otherwise manage a users mailbox.  It has worked for some time but only seems to be isolated to the update from 24.3 to 24.4.  Any suggestions?

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  • 0  

    Can you provide some more details as build number, errors you see etc as a basic test shows im able to do all in MM as an admin with 24.4. 

    Also are all parts in MM showing this or only some parts cant be done, next to this is this related to users on a certain PO or the same for all users on all PO's

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  • 0  

    Can you provide some more details as build number, errors you see etc as a basic test shows im able to do all in MM as an admin with 24.4. 

    Also are all parts in MM showing this or only some parts cant be done, next to this is this related to users on a certain PO or the same for all users on all PO's

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    Our full version number is 24.4.0.146564 Build date 10/23/24.  There are no errors.  When we for example try to set a rule on someone's mailbox, once we click save, it looks like we never even set a rule.  Same for anything else.  The moment you click save on whatever option you are managing it brings you back but shows like it never implemented the change.  This is the case for all users (tried 10 random users for testing all the same).  Worked 2 weeks ago before this update.

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