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Strange error with Notification list

Cougie

GroupWise 18.3.1 Build:137846

One user reported an error where she was trying to add an account to the Notification List in Security Options>Notify.

However the when she added a particular account, the wrong account appears in the list.

When she tried again. The same 'wrong' account appeared again. Now this 'wrong' account is in the list 4 times.

When she tried to remove this account, it won't work. It will just re-appear next time you click into the setting.

The user's own name also appears twice on the list. Normally it's suppose to be just the once.

Screenshot:

The user uses GroupWise client 18.0.2.

I tested this on GW Client 18.3.1 and 14.2.3 on a different PC and it's the same behavior.

I tried an Analyze/Fix Database on this account but it didn't make any difference.

Please suggest solution.

Thanks.

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  • 0 in reply to   

    I did an Analyze/Fix Database with all boxes checked for the user.

    Log:

    Fullscreen gwcheck.log Download 
     
================================================================================ 
===== BEGIN - JOB LOG ========================================================== 
================================================================================ 
 
================================================================================ 
===== TASK LOG - 0 (63da28f7.ckl) ============================================== 
================================================================================ 
Micro Focus GroupWise - GWCHKSRV - Version 18.3.1 
  Processed on Wednesday, February 1, 2023 - 8:55 am



*********************************************************************
Processing information for this run:
  Path to PO   = /media/nss/GWDATA/mail/gw_po
    Post Office= gw_po
    User       = m3gan
  Action       = Analyze/Fix
  Files        = Message, User
  Verify       = Structure/Contents
    Fixup num  = All
  Statistics   = Yes
    Box Limit  = 500
  Verbose      = No
  Upd DiskSpace= Yes
  Output log   = /media/nss/GWDATA/mail/gw_po/wpcsout/chk/63da28f9.ckl


GWCHECK user options analysis:
- options are consistent.
*********************************************************************



STRUCTURAL VERIFICATION of system databases
    STRUCTURAL VERIFICATION of database ngwguard.db
      - Database is structurally consistent
Reading Guardian Database store catalog info

Searching for User/Post Office information for m3gan
Processing Post Office = gw_po,  Store Catalog Path = /media/nss/GWDATA/mail/gw_po
- User found, Fid=626, Diskid=204, PO=gw_po, Path=/media/nss/GWDATA/mail/gw_po



(Former MDB Name: /media/nss/GWDATA/mail/gw_po/ofmsg/msg4.db)


  Checking message database msg204.db         - 86075392 bytes, 02/01/23 06:29
  - Current time 8:55:19 am
    STRUCTURAL VERIFICATION of database /media/nss/GWDATA/mail/gw_po/ofmsg/msg204.db
      Verifying data
      - Database is structurally consistent
      Reducing database /media/nss/GWDATA/mail/gw_po/ofmsg/msg204.db
        - no storage reclaimed.
    CONTENTS VERIFICATION of user's outgoing MSG database
      - processing message database records; last DRN = 301287
      - checking for orphaned attachment records
      - 164576 records read
      - 76922 attachment file references found

  Checking user = m3gan (626 / 204)  20318208 bytes, 02/01/23 08:57 (Kelly Dimech [])
  - Current time 9:02:46 am
    STRUCTURAL VERIFICATION of database /media/nss/GWDATA/mail/gw_po/ofuser/user626.db
      Verifying data
      - Database is structurally consistent
      Reducing database /media/nss/GWDATA/mail/gw_po/ofuser/user626.db
        - no storage reclaimed.
    CONTENTS VERIFICATION/STATISTICS analysis of db /media/nss/GWDATA/mail/gw_po/ofuser/user626.db
    CONTENTS VERIFICATION of database /media/nss/GWDATA/mail/gw_po/ofuser/user626.db
      - 10544 records found, last DRN = 125569
      - checking Preference records
      - checking Folder records
      - checking Category records
      - checking Data records
  User stats:  5107 InBox, 4679 OutBox, 215 Trash, 513 New
  Disk space management values:  Size Limit - 0KB, Threshold - 0%
      11955188 kbytes in use by user's mail
Starting scan of EVENT (and EVENT configuration) records
Finished scan of EVENT (and EVENT configuration) records
          - Record 40004 updated successfully
    Quickfinder:  Pending jobs = 15   Files = 638a5e05.idx, 63d973f6.inc


PROCESSING COMPLETED- total processing time: 0:09:54

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
 
================================================================================ 
===== JOB LOG SUMMARY (63da28f8.ckl) =========================================== 
================================================================================ 
BOX COUNT VIOLATORS- count > 500  (NOTE- only violations are shown!)
 USERNAME   POST OFFICE  InBox Count    OutBox Count    Trash
 ---------- ----------   ------------   -------------   -----------------
 m3gan     gw_po        05107          04679                                  

Processing completed




*****  OVERALL STATS FOR THIS RUN  *****
*********************************************************************
Uncorrectable conditions encountered:
  - No problems found
Correctable conditions encountered:
  - No problems found
*********************************************************************




                    GroupWise System Information

Number of Users...............    1   Number of Post Offices.........    0
Number of Mailboxes...........    1
 ------------------------------------------------------------------------------

Item statistics:       TOTAL  /MBOX   Mailbox statistics:     TOTAL  /MBOX
   normal items........ 5949 5949.0     Boxes with mail.......    1
   forwarded items..... 2004 2004.0     IN box entries:
   reply items......... 2243 2243.0       read................ 4355 4355.0
   total items.........10196 10196.0       marked unread.......  239  239.0
                                          new.................  513  513.0
Distribution statistics:                  total............... 5107 5107.0
   to single user...... 3186 3186.0       Boxes over IN limit.    1
   to <= 3 users....... 4199 4199.0     OUT box entries:
   to many users.......  503  503.0       total............... 4679 4679.0
   sent encrypted (%)..    0              Boxes over OUT limit    1
                                      Schedule statistics:
Average item length.... 1172KB          Boxes with schedules..    1
                                        INcoming appointments:
Items w/ attachments...   52              read................ 1033 1033.0
Average number attach..    1              marked unread.......    3    3.0
Average attach length..247273              new.................    0    0.0
                                          total............... 1036 1036.0
Items hidden by rcvr...  210            OUTgoing appointments:
Items in trashcan......  215  215.0       total...............  200  200.0



Items counts:        TOTAL   /MBOX
                     -----   -----
   mail               8658  8658.0
   appointment        1243  1243.0
   note                184   184.0
   task                109   109.0
   phone                 2     2.0
   profile               0     0.0
   others                0     0.0



Items breakdown:            IN     OUT    PERS   DRAFT | TOTAL
                         -----   -----   -----   ----- + -----
   mail.................. 4229    4419       0      10 |  8658
   appointment........... 1036     200       7       0 |  1243
   note..................   12       7     165       0 |   184
   task..................   35      74       0       0 |   109
   phone.................    0       2       0       0 |     2
                         ----------------------------- + ------
   total................. 5312    4702     172      10 | 10196

Priority breakdown:        LOW    NORM    HIGH | TOTAL
                         -----   -----   ----- | -----
   mail..................    0    8603      45 |  8648
   appointment...........    0    1233       3 |  1236
   note..................    0      19       0 |    19
   task..................    0      67      42 |   109
                         ----------------------+------
   total.................    0    9924      90 | 10014

Security breakdown:       NORM    PROP    CONF    SECR    TSEC    FYEO | TOTAL
                         -----   -----   -----   -----   -----   ----- | -----
   mail.................. 8644       0       4       0       0       0 |  8648
   appointment........... 1236       0       0       0       0       0 |  1236
   note..................   19       0       0       0       0       0 |    19
   task..................  109       0       0       0       0       0 |   109
                         ----------------------------------------------|------
   total.................10010       0       4       0       0       0 | 10014

Return Receipt Requests:  OPEN  ACCEPT  DELETE
                         -----   -----   -----
   mail..................    0     n/a       0
   appointment...........    0       0     200
   note..................    0     n/a       7
   task..................    0     n/a      74
                         ---------------------
   total.................    0       0     281


Overall processing time for the entire job: 0:10:02



Accumulated task processing times spent on the job: 0:10:02

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
 
================================================================================ 
===== END - JOB LOG ============================================================ 
================================================================================

    I don't think there is a scheduled maintenance.

    Does the Structure and Index for the whole PO required down time?

    Thanks.

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