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Knowledge Document: Data Protector services cannot be started after restart services

Caroline Oest
 
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After update Operating System account's password and restart services, Data Protector services cannot be started.

  • Feb 18, 2025
  • Knowledge
URL NameKM000038692
ProductsData Protector
Article Body

Environment

Data Protector version 23.4
Operating System is Windows 2016

Situation

Operating System account's password is changed frequently as the policy. Data Protector services cannot be started after restart services. The error message shows: 
C:\Users\Administrator>omnisv -start
Cannot start "crs" service, system error:
[1069] The service did not start due to a logon failure.

Cannot start "hpdp-idb" service, system error:
[1069] The service did not start due to a logon failure.

Cannot start "hpdp-idb-cp" service, system error:
[1069] The service did not start due to a logon failure.

Cannot start "hpdp-iam" service, system error:
[1069] The service did not start due to a logon failure.

Cannot start "hpdp-as" service, system error:
[1069] The service did not start due to a logon failure.

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