I can only see 1 similar issue which was fixed before 24.4 was released. If it is still seen then it would be good to open a support case.

I can only see 1 similar issue which was fixed before 24.4 was released. If it is still seen then it would be good to open a support case.

Well if it was running once (assuming this was not "by accident"), and then stops to work, I would suspect that something changed "outside" of Data Protector. So it could be some harmful Windows update, or Data Protector has a severe programming error that caused a flip from "working" to "crashing". A good error message is worth its weight in gold ;-)

Looking at the debug.log (last updated December 16th) it seems there was some problem before the fatal crash already:

2024-12-16 14:35:45.886 MONITOR.2100.6136 ["/lib/cmn/win32nls.c $Rev$ $Date:: $:":157] 23.4 b196
FormatMessage() failed with 1813, message #1131 in set 110


2024-12-16 14:45:20.380 INSTALL_SERVICE.4132.3764 ["/lib/cmn/win32nls.c $Rev$ $Date:: $:":309] 23.4 b187
 CRITICAL: Cannot open default message catalog (LANG=ENU)


2024-12-16 14:45:21.009 SecLibIpc.4132.3764 ["/lib/cmn/win32nls.c $Rev$ $Date:: $:":309] 23.4 b187
 CRITICAL: Cannot open default message catalog (LANG=ENU)


2024-12-16 14:47:37.290 SecLibIpc.4132.3764 ["/lib/ipc/ipc.c $Rev$ $Date:: $:":5133] 23.4 b187
[IpcIPIsLocal] empty_ip
[install_service]: SetServiceStatus(STOPPED) failed, err=6

2024-12-16 14:48:31.167 GUICORE.6400.1824 ["/lib/cmn/win32exe.c $Rev$ $Date:: $:":295] 24.4 b168
Process PID:2212 exited with exception warning 0x800702E4!

2024-12-16 14:48:31.183 GUICORE.6400.1824 ["/lib/cmn/win32exe.c $Rev$ $Date:: $:":295] 24.4 b168
Process PID:2212 exited with exception warning 0x800702E4!

The exception warning 0x800702E4 seems to indicate that an operation requires elevated permissions. I can only say that we did at least once release a similar fix. It's not because something external is triggering it (if that's the case in the first place) that it's not a potential problem in our code. With that I'm not saying it is a DP problem, rather that it's worth to be investigated.