Hello,

I have seen a similar problem in other versions there is fix but from a previous version, open a case to see if your problem can be fixed with a fix or if we already have the fix for your version.

Regards

Ok, thank you, I'll do that

Hi Despoina, 

A doubt from your screenshot, I supposed that you have used your own values , isn't it ? I'm asking it because the values which I can see in your last screenshot are the same of my example. Only to confirm. ;-) 

C:\Program Files\OmniBack\bin>omnirpt.exe -smtp_config -add -server_name <iyour_own_servername> -server_port 587 -user_name <username> -email_id <username_mailaddress> -passwd <userpassword>

Another thing to check is if the port 587 is opened in your server ? you can test it doing from Cell Server a : telnet <mailservername> 587

If you have used your own values and the problem still there, better to proceed as has said Eblyn, to open a case with Support and provide the steps followed by you , error and debug logs obtained running the command as follow:

omnirpt -smtp_config -test -debug 1-500 SMTP_test_01.txt

This command will create some files named : OB2**SMTP_test_01.txt ( debug files )

Rgds

/Toni

Hi Despoina, 

A doubt from your screenshot, I supposed that you have used your own values , isn't it ? I'm asking it because the values which I can see in your last screenshot are the same of my example. Only to confirm. ;-) 

C:\Program Files\OmniBack\bin>omnirpt.exe -smtp_config -add -server_name <iyour_own_servername> -server_port 587 -user_name <username> -email_id <username_mailaddress> -passwd <userpassword>

Another thing to check is if the port 587 is opened in your server ? you can test it doing from Cell Server a : telnet <mailservername> 587

If you have used your own values and the problem still there, better to proceed as has said Eblyn, to open a case with Support and provide the steps followed by you , error and debug logs obtained running the command as follow:

omnirpt -smtp_config -test -debug 1-500 SMTP_test_01.txt

This command will create some files named : OB2**SMTP_test_01.txt ( debug files )

Rgds

/Toni

Hi Toni,

Yes my screenshot was a bit confusing, I used my own values and the connection fails. Port 587 is not open, because our SMTP server uses port 25.

I've already opened a case with Support so I'm waiting now. 

Thanks for the command for the debug logs, I'll use it and see what is happening.