Key Takeaways:

Update Details
As of 2025 (25.2 release onwards), X.2 releases will offer a 1 year current maintenance support window
2025 marks a change in support policy for AppEnhancer. The product releases twice a year, with the X.2 release in the second quarter of the year, and the X.4 release in the final quarter of the year (where X is the year). So, for example, 2024 saw the release of 24.2 and 24.4. Both of these X.2 and X.4 releases were historically supported for 5 years each under current maintenance support.
As of 2025, so specifically from 25.2 onwards, the X.2 releases will be innovation releases, supported only under “current maintenance” for 1 year. These releases are expected to be adopted by customers who want to stay on the cutting edge of AppEnhancer features, and who regularly update every year anyway.
X.4 releases will continue to be supported in current maintenance for 5 years, so any customers who don’t upgrade yearly and require that 5 year period can target the final release of the year for their upgrades.
The change in support cadence is meant to strategically concentrate Engineering resources on building new features in the innovation releases, whilst continuing to offer long term support on the year’s final release, thus offering customers the best of both worlds.
What do we mean by “current maintenance support”? What happens when the current maintenance window ends?
A reminder that AppEnhancer aligns to standard OT support policy. Here’s a summary for those requiring a refresher:
When an OpenText product version is first released, its support level is that of Current Maintenance for that version. The release is published with an associated “current maintenance end date”, after which the product support level for that version will pass into Sustaining Maintenance. You can find the current maintenance end date for your exact AppEnhancer version here: SUPPORT LIFECYCLE
With the change in support policy, X.2 releases will thus have a 1 year Current Maintenance period. X.4 releases will continue to have a 5 year Current Maintenance period.
Once a product moves from current maintenance to sustaining maintenance, it does continue to be supported but at a different level. With this system, all customers who pay for support thus end up receiving support regardless of their product version, however the level of support depends on how recently the version was released. The below details what level of support is included in each maintenance phase.
Current Maintenance = Technical Support + Software Updates + Defect Support
All product versions for which Current Maintenance has ended are under Sustaining Maintenance.
Sustaining Maintenance = Online Support resources (no Technical Support) + Software Updates (no Defect Support)
You may note that the sustaining maintenance phase does not offer technical support nor does it offer defect support. Under OpenText, if a customer is on a product version that is no longer under “current maintenance”, but still wishes to receive technical support and/or defect support, two additional options (at extra cost) are available:
Extended Support = Technical Support + Software Updates + Defect Support for Sev 1
available for 2 years after end of Current Maintenance for an additional fee
Limited Extended Support = Technical Support + Software Updates (no Defect Support)
available after the end of Extended Support for an additional fee
For more detail on standard OpenText Support including what is included in each component such as Technical Support or Defect Support for Sev 1, we highly recommend our lifecycle policy page which breaks it down into even further detail:
Product Support Lifecycle Policy- Support Page | Micro Focus
All customers benefit from upgrading and staying current
Finally, we wanted to take this opportunity to remind customers that staying on a current version (in current maintenance) is always the best option. Not only do you get the latest security fixes and innovative features, but in the case of support you obtain the highest level of support at no additional cost. Just another reason to keep yourself upgraded to the latest version!
We believe this communication addresses the most commonly received customer questions on this topic, so we do encourage you to read it as well as attached links. If you still have any remaining questions do let us know.
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