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(UCMDB) Support Tip: Missing FileSystemPath Attribute for Installed Software CI on Linux Devices using Host Resource and Application by Shell job

Ana Acosta-Diaz
 
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UCMDB Version: 2023.05
Content Pack Version: 2023.05

Situation

The Installed Software CI discovered by the Host Resource and Application by Shell job does not include the FileSystemPath attribute for Linux operating system devices.

Cause

The "Host Resource and Application by Shell" job has not yet retrieved the FileSystemPath information for installed software on Linux devices.

Resolution

Please contact support team to request for the hotfix to enable the Host Resource and Application by Shell job to discover the FileSystemPath for Linux OS devices.

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