UCMDB Version: 2022.11
Content Pack Version: 2023.05

Situation

The "Manual VMware VIM Connection" job shows warnings with the following error message:

All errors and warnings for trigger [10.xxx.xxx.xxx]
<< Progress message, Severity: Fatal>>
Error processing results, for more details please check UCMDB server log files.
Recommended log files on UCMDB: error.log, cmdb.reconciliation.log, mam.autodiscovery.log

Upon checking the cmdb.reconciliation.error.log file on the UCMDB server, the following error was found:
 

The CI is excluded from "node" type identification because of property "name" with value "10.xxx.xxx.xxx" of ip_address CI. 
Provided identification attributes belong to the Reconciliation_IDENTIFICATION_EXCLUDE, which are NOT part of the identification. 
Check all excluded values from identification with the JMX method retrieveExcludeValue. 
Either remove the excluded criterion or enhance the data quality.

Cause

The IP address 10.xxx.xxx.xxx was found in the excluded table.
To verify if the IP address is in the excluded table, follow these steps:

-  Log in to the JMX console.
-  Run the method retrieveExcludeValues with customer ID 1.
-  Check the results to see if the IP address 10.xxx.xxx.xxx is listed.

Resolution

Remove the IP address 10.xxx.xxx.xxx from the excluded table via JMX console.

Follow these steps to clear the IP:

- Log in to the JMX console.
- Search for the method deleteExcludedValue.
- Fill in the required fields with the relevant data, the data can be found via the retrieveExcludeValues method.
- Click Invoke to remove the IP address from the excluded table

Below is the screeshot of the deleteExcludedValue from JMX: