• CMDBtoSaaS adapter for Delta Sync with push.chagnes.based.on.attribute

    Hi, We are having On-prem UCMDB synced to SaaS UCMDB using CMDBtoSaaS adapter. I was trying to set this attribute to true in the CMDB to SaaS adapter with the idea that if an attribute from the Query Element layout is changed it will be pushed in…
  • Displaying objects of one type on the same level

    Hello. We would like to know if it is possible to display objects of the same type on one level in view modelled in CMS UI and in UCMDB Server interface. E.g. the highest level is application, second level is database, third is virtual server, then…
  • Displayed text of relationship type

    Hello. We are wondering if we can remove completely or change displayed text of relationship types on models in UCMDB Server interface and CMS UI. We use CMS 2021.05 build 104, UCMDB Server 2021.05 build 112 installed on Windows Server 2016 and UCMDB…
  • Logical groups based on location (datacenter)

    Hello. We would like to know, if there is a possibility to create logical groups of objects on view based on their location (datacenter) in CMS UI and UCMDB Server interface, with each group having its location displayed. We use CMS 2021.05 build…
  • Logical relationship between objects

    Hello. We are wondering if we can create logical relationship between objects of the same level, e.g. replication between servers or active/standby databases and if it can be then displayed in CMS UI and UCMDB Server interface. We use CMS 2021.05…
  • Share link to model UCMDB

    Hello. We are wondering if we can create a share link to modelled view so that the other person can see the view in CMS UI. Maybe there is a possibility to add a button for link creation somewhere in settings? If we simply copy the link from browser…
  • Model data export to text file UCMDB

    Hello. We would like to know, is there a possibility to export resources relationship information from view to text format (or excel file) from both UCMDB Server interface and CMS UI? We use CMS 2021.05 build 104, UCMDB Server 2021.05 build 112…
  • Limited number of displayed symbols in thin client

    Hello. We encountered such issue: when executing resource modelling in CMS UI in Resource Manager -> View -> Execute or with Dynamic Widget, the displayed number of symbols is limited to 15 and full names of resources cannot be displayed on the view…
  • Button for model export to formats JPG/PNG/PDF/VSD from UCMDB Browser and thick client

    Hello. We would like to know, is there a button/option for view export to formats JPG/PNG/PDF/VSD from UCMDB Server interface and CMS UI? For now, we take screenshots of views and save them in formats we need or use "print" option in browser but it…
  • Export to SVG from UCMDB thin client

    Hello. We have a problem with Map Toolbar in CMS UI. The Toolbar is enabled in custom dynamic widget. All the buttons on the Toolbar work except for "export to SVG" - it does nothing on the click. The console log is attached. Is there a way to fix the…
  • Azure AKS is not discovered

    Hello, My customer is testing our UCMDB especially Azure discovery. Among Azure services, AKS(Azure Kubernetes Service) is one of the most important services in customer, so it needs to be discovered well in UCMDB. In customer's testing, AKS is…
  • Store files with Inventory by Scanner

    Hello In Inventory by scanner it is possible to store content of some files. By default /etc/hosts, /etc/groups, ... and we can specify specific files. In the .xsf files generated by the scanner we can see these files and their contents. Do you…
  • Importing FortiClient Version Information from UCMDB to SMAXy

    Hello, I would like to import the version information of the FortiClient application installed on computers into SMAX using UCMDB. Could you guide me on how to achieve this? Best regards.
  • uCMDB - Error Job Host Applications/Resources by SNMP

    Good morning community, I need help regarding a problem I am having in the ucmdb, specifically in a JOB of Host Applications by SNMP and Host Resources by SNMP. In both cases when checking in Universal Discovery I get the following output: " File "snmp_dis_all…
  • SELinux for Agentless and UDA

    Dear Experts, May anyone come across UDA Agent Installation with SELinux Enabled ? is there any special consideration required for UDA to work with Linux thats SELinux enabled ? Also for Agentless discovery, is there any consideration required for…
  • UCMDB Password Vault integration with NetIQ

    Hello team, Hope you are doing well. I am trying to understand and implement UCMDB Password vault integration along with NetIQ in order to prepare customer demo and Q&A. In UCMDB doc, there are some examples and steps with CyberArk, HashiCorp…
  • UD Agent upgrade automation if it was installed manually

    Hello team, Customer had installed UD Agent manually into specific folder(different from default folder) because infra team changes OS password periodically, and it's not allowed to keep Servers' OS user/password in UCMDB. now, they are considering…
  • OS description is not discovering for few VM devices?

    For few devices discovery is getting successful, but OS description is not getting discovered. Please help us with the suggestions.
  • Does uCMDB 2022.11 Support PostgreSQL 15.x

    We are looking to upgrade our PostgreSQL DB from version 9.x. We would like to go to version15.x, at least. The installation requirements for uCMDB 2022.11 list Postgres version 14 as the highest supported. I am just asking if version 15 (or higher) is…
  • UCMDB: Error when searching from CMS UI: java.lang.NullPointerException: null

    UCMDB 2022.05. When searching for views and models from the CMS UI, an error occurs on the ucmdb server side: ERROR [qtp1527079280-13315][System] (:) - Failed to process get request. java.lang.NullPointerException: null at com.hp.ucmdb.rest.uiserver…
  • How can We get Ci Details using IP Address

    Hello Opentext Experts we need to integrate the ucmdb with a compliance manger Application the use case is to get the Ci Details using the any IP Address which a belong to this CI , we're trying to get he Ci details using the REST API "POST /exposeCI…
  • I get a HTTP 405 Method Not Allowed error when using rest-api/topology/queryNameWithParameters endpoint.

    I have two different uCMDB instances that are configured the same, including permissions, as far as I can tell. When I do a query on one it works as expected. I perform the same query on the other instance and I get the HTTP 405 method not allowed error…
  • We want to update the libcrypto & libssl file in the UD agent. Please help.

    Dear all, We want to update the libcrypto & libssl file in the UD agent. If we upgrade the UD agent version, is the libcrypto & libssl file version will be upgraded or not?
  • com.hp.ucmdb.management.CmdbCouldNotConnectToSchemaException: Cannot connect to schemas. Cmdb server version setting: upgrader.cmdb is = [] (therefore is different than the server version [11.8.0]) because this schema didnt pass a successful upgrade...

    While connecting to an existing schema from a secondary UCMDB. This error appears: com.hp.ucmdb.management.CmdbCouldNotConnectToSchemaException: Cannot connect to schemas. Cmdb server version setting: upgrader.cmdb is = [] (therefore is different than…
  • Error Update UD Agent on Windows in UCMDB 24.2

    Hello: In our UCMDB (migrated from 2020.08 to 24.2) we have all agents (Windows) with version 11.63.000.567 (UD 2020.08). The "Update Agent" job is not working correctly. The probe does establish contact with the UD and tries to update the agent …