SMAX Customer looking to see Date & time stamp in discussion tab dynamically for added recent comments for Incident/Problem/Change/Request tickets. As per Current SMAX behavior those recent comments are showing as few second ago , 2 mins ago, 1 Hour ago…
The Service Management Automation X and Asset Management X Release Readiness webinar is designed to ready your team for this latest release, and include an overview of new features and capabilities, live demonstrations, deployment and update details,…
Come one, come all!
SMAXTEMBER 2023 Your month-long SMAXTRAVAGANZA is back!
September 1–29, 2023
SMAXTEMBER—that special time when you get to immerse yourself in the cutting-edge world of SMAX with fellow enthusiasts and SMAXPERTS—is right around…
Dear Practitioners, sharing this WhatsApp - SMAX integration scenario with you. Had built it for a POC.
Components
WhatsApp/Meta Business API (cloud version, trial)
AWS Lambda - for webhook call/api
SMAX SaaS - XIE used for integration.
…
Please join us for the SMA & AMX 2023.05 Suite Release Readiness Webinars
The Service Management Automation and Asset Management Suite Release Readiness webinars are designed to ready your team for this latest release, and include an overview of new…
There is a mistake made in the guide for adding a user with custom UPN using Rest API: https://docs.microfocus.com/doc/SMAX/2022.11/cg%20managePersonsAPI#Adding_a_User We are working on correcting the documentation, but until then please use this guide…
Please join us for the 2022.11 SMA Suite Release Readiness Webinars
The Service Management Automation Suite Release Readiness webinars are designed to ready your team for this latest release, and include an overview of new features and capabilities…
In some scenarios, Customer finds that some tickets, like request, change, incident, are arranged in an unexpected sorted, and want to know the current arrangement sorting.
When user wants to know the database(PostgreSQL ) collating sequence also…
Cause:
This issue might be caused by the last entity that the user visited the studio has been deleted, so when the studio is visited again, it will query the last entity that was deleted and the issue occurs.
Solution:
Reset users Studio default…
To check the license consumption – please refer to below
License page number of license available
maas_lms.log from /var/vols/itom/itsma/global-volume/logs/xservices/platform/itom-xruntime-platform-xxx
Which users will occupy the license?
The user is assigned a license in Tenant->People
The user is assigned roles other than self-service portal in Tenant->People
And the url of the agent is used when the user logs in.
What is the prompt…
This article discusses the bug in SMAX self-service portal, where once new request is assigned the message “ request has been assigned “ is only displayed in English regardless of the language settings.
Read the full Support Tip and resolution here…
This Support Tip is for when a client performed an OS patch and now the suite is not starting. itom-xruntime-platform pods are not starting. After OS patching, SMA suite is not starting correctly and the itom-bo-login-deployment pod is showing an error…
This Support Tip is to resolve the following errors:
Failure to create a tenant. Error is : 2021-11-16 12:15 Deploying tenant 678556653 failed. 2021-11-16 12:15 Failed error messages: The operation of IDOLDriver timed out before the condition was fulfilled…
Please join us for the SMAX 2022.05 Release Readiness Webinar
The SMAX Release Readiness webinar is designed to ready your team for this latest release, and includes an overview of new features and capabilities, live demonstrations, deployment and update…
Technical Insights for You
When: Wednesdays across multiple time zones
Where: GoTo Webinar link provided to registered participants
Cost: Free
Register Now>
SMAX Troubleshooting and Best Practices
Troubleshooting Best Practices…
Please join us for the 2021.11 SMA Suite Release Readiness Webinars
The Service Management Automation Suite Release Readiness webinars are designed to ready your team for this latest release, and include an overview of new features and capabilities…
Hello all,
I hope you guys doing well,
Can we force a specific session to disconnect via API with an admin account on SMA-X?
Thank you in advance,
Kind regards.
SMAX Teams Chatbot Integration Using Power Virtual Agents and Power Automate
Hi Everyone
As you know collaboration tools integrations with service management solutions become very important after the COVID situation and a lot of our customers asking…
SMAX User Group - Live monthly meetings for SMAX technical practitioners
Events, SMA-X, ITSMA-X, Webinar, Education-Training, user group
Welcome to the SMAX User Group! The User Group meetings provide implementers with the opportunity to learn…
Live und on-demand: Regelmäßige Online-Sessions rund um Micro Focus SMAX
Bleiben Sie auf dem Laufenden rund um SMAX und freuen Sie sich auf wertvolle Informationen, Neuerungen, Demos und Empfehlungen aus erster Hand....
read more at viewcentral
SMAX310B - SMAX administration for Tenant Administrators ILT (Bundled with Digital Learning)
New Micro Focus Education course! ...