EBank – Export Development Bank of Egypt
EBank Egypt embraces a challenging strategy centered around digital transformation and operational efficiency. By leveraging cutting-edge technologies, streamlining processes, and adopting a customer-centric…
Financial services technology leader reduces operation and infrastructure costs, with 30% reduction in service desk calls.
Diebold Nixdorf is a world leader in connected commerce for banking and retail businesses, providing software, services, ATM hardware…
Zurich Airport
Owned and operated by Flughafen Zürich AG, Zurich Airport is the largest international airport in Switzerland and the principal hub of Swiss International Air Lines. It serves Zurich, Switzerland’s largest city, and, with its transport…
University of Pretoria
The University of Pretoria (UP) is one of Africa’s top universities and the largest university in South Africa. It produces socially impactful research to find solutions for the world’s most pressing issues. With high quality…
SMAX successfully delivers efficient self-service for 12,000 users, while SMAX smart analytics support root cause and trend analysis.
Challenge
Consolidate asset and service management delivery while leveraging AI and machine learning to create…
CRiP
Première édition des Universités du CRiP consacrée aux Nouvelles stratégies IT pour un usage raisonnable & optimisé des technologies. Inscrivez-vous pour la soirée du 19, la journée du 20 ou les deux ! Un format inédit et innovant avec au programme…
Nearly 200,000 users at University of Milan enjoy transparent end-to-end service request and fulfillment with SMAX
The University of Milan (UniMi) strengthened SLA compliance with intuitive out of the box capabilities of SMAX. These ensured that UniMi…
Read the latest Gartner Peer Insights Review on SMAX by one of our utilities customers. They say " It is a Modern Tool in ITSM with ITIL compliance. The automation module in it is useful in SR Handling. AI capabilities though present difficult to implement…
The IT Team at Brazil's TJDFT were prepped when COVID-19 hit. They had gained significant agility thanks to Micro Focus SMAX's codeless configuration and when all TJDFT staff were sent home with a days notice they were ready.
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Technology solution provider Sopra Steria champions digital transformation to the cloud, but a key feature in its ‘ITSM as a Service’ solution often resulted in costly client ecosystem integration issues. Wanting to leverage AI, Sopra Steria deployed…
NLMK achieves visibility and control of the workstation life cycle and efficient IT budget planning by implementing a comprehensive approach to IT asset management with Micro Focus SMAX .
“SMAX accumulates years of IT management experience and best…
Micro Focus SMAX enables evolution of IT service management into the business, driving down TCO, and improving scalability and automation for global retailer.
With a global presence of over 12,000 physical stores, welcoming over 13 million customers…
Leveraging SMAX industry-leading integration capabilities to create a robust service management foundation shortens resolution times and improves efficiency.
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Access Here: eBook
Supporting scientists in global collaboration; from Scotland to the world, and back again. Read how the James Hutton Institute learnt about Micro Focus SMAX when the ITS team researched the market for service desk solutions. With…
Micro Focus IT
(Case study)
For Micro Focus IT SMAX delivers agile and unified IT and business support experience leveraging portal, chat, phone and mobile app channels.
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Micro Focus SMAX provides configurable and user-friendly service portal, while improving IT technician teamwork and efficiency at Allied Motion.
To create more efficiency in managing IT queries from its end users, Allied Motion looked for an automated…
SMAX provides The James Hutton Institute an engaging self-service user experience and combines IT and non-IT requests for more efficient and transparent service delivery.
The James Hutton Institute is a world-leading scientific organization based in…