EBank – Export Development Bank of Egypt

EBank Egypt embraces a challenging strategy centered around digital transformation and operational efficiency. By leveraging cutting-edge technologies, streamlining processes, and adopting a customer-centric approach, EBank Egypt aims to redefine traditional banking paradigms, ensuring a future-ready and agile financial institution.

To respond to the fast pace of change in the financial services industry, infrastructures become naturally more complex, requiring more advanced IT governance processes and asset monitoring. EBank realized that to enhance customer engagement and streamline service delivery, it needed to closely align IT with the business and its objectives. The team felt limited by inefficiencies due to an outdated support ticketing system. This lacked controls and reporting capabilities, and the customization that had happened over the years made it difficult to upgrade the system.

EBank worked with OpenText and its implementation partner, Raya Integration, to meet the evolving needs of its IT support and service teams, and non-IT departments. SMAX automation addressed inefficiencies, seamlessly integrating with existing tools and offering user-friendly customization.

Read full story