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Knowledge Doc: How to synchronize the field value of the incident to the Request of related record

Raquel Winkler
 
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Environment

SMAX 2023.05


Situation

Incident created from the Support Request, the Expert Group field in the Incident is synchronized from the Support Request. However, when the Expert Group field in the Incident is modified, how can the Expert Group field in the Incident be synchronized back to the parent Support Request?

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