When using either the Chrome or Edge browser, the user receives the error when user try to open more than one tenant in the same browser session.

Environment

Service Management Automation X (SMAX) 24.2

Situation

Some users have noticed that an error is received that says: Oh no! Something went wrong... There was an error when trying to connect to the server. This error is received when trying to connect to more than one tenant at a time in the same browser session on a different tab. This happens when using either Chrome or Edge. 

Cause

Opening more than one tenant in the same browser session is not supported. See the following documentation entry for further information:

https://docs.microfocus.com/doc/SMAX/24.2/LogToSuite

Read the knowledge article for resolution