OpenText product name changes coming to the community soon! Learn more.

Related Tips & Info
Wikis - Page

Customer Story: Leading financial and legal technology provider moves to the cloud and harnesses the power of AI with OpenText™︎ Service Management Automation X

Raquel Winkler
 
0 Likes

Financial services technology leader reduces operation and infrastructure costs, with 30% reduction in service desk calls.

Diebold Nixdorf is a world leader in connected commerce for banking and retail businesses, providing software, services, ATM hardware and security, self-checkout systems, point-of-sale terminals, self-ordering kiosks, and more.

Challenges: Serving 30,000+ users despite high maintenance needs, low flexibility, and scaling costs.

Solution: Replaced their on-premises solution with OpenTextTm SMAX to revolutionize service management with a modern user-friendly interface and AI-driven efficiency.

Read more

Labels:

Customer Stories
Comment List
Related
Recommended

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.