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Customer Story: Petroleum Development Oman

Caroline Oest
 
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SMAX successfully delivers efficient self-service for 12,000 users, while SMAX smart analytics support root cause and trend analysis.

Challenge

Consolidate asset and service management delivery while leveraging AI and machine learning to create a more efficient and engaging experience for 12,000 end users

Outcomes

+ Improved service agent productivity with faster issue resolution time
+ Fully retained existing investment
+ Improved transparency and vendor accountability
+ Time and cost savings through rising trend in user self-service
+ Smart analytics enabled root cause and trend analysis of requests and incidents
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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.