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  • Useroptions Update New And Old Value Check

    Hello Everyone, In Useroptions, there is a field that references an entity or a list. And there is a different smalltext field. How to make the smalltext null when this field that references the entity or list is changed ? The screenshot I shared…

  • Person - newUser Form compared to New Person Form

    Hi, While customizing forms for the Person object in SMAX, I noticed two "new" forms: "newUser" and "New Person form". The main difference appears to be that "newUser" includes a "Create User" checkbox to create a user, whereas "New Person form" replaces…

  • Reset Back office admin account password using commands

    Hello Everyone, Is there any command to change SMAX back office admin password without accessing the portal?

  • Get all Reports of a particular person

    Hello, Is there a way (API) to retrieve all Reports created & owned by a particular person? Requirement is, when a person leave the organization (Inactive)/not using the tool anymore we want to deactivate/remove all related reports of that person…

  • Retriveing email from GMAIL API and add to SMAX Service Request

    We currently use CIT ro read email from GMAIL via Internet IMAP connector and insert that into SMAX. We have to use "Less secure apps' configuration on the malbox to be ble to access the email with user name and password. Google will soon depricate…

  • Is there any option or way to populate User options from Change to Service request?

    Hi Everyone, We have a use case where a new Service request has to be created with two automated tasks once Change request has reached "CMDB Update" phase. Now the "User options" in model has to be populated into new Service request, may be with same…

  • Can we extract specific group from Person record

    Hello Everyone, Is there any way that we can "Set" an entity link field(in offering) with only one specific type of group from "Person" (Requested by) record out of all his/her group memberships? Use case: End user will select a field with Person…

  • Can we edit snippet with entity link information

    Hi, Can we edit snippet with entity link information?

  • Extract user data in excel along with their Group name in one single shot using REST API

    Hello All, Just wanted to check If we can extract list of users in SMAX along with the group name in excel sheet in single shot, may use API like below, but getting below error. Can anyone suggest on this please.

  • Not able to populate data for custom attributes when we relate Request ticket to Incident Tickets or with other modules under More option.

    Dear Experts , As one of our customer requirement , we need to auto populate data for custom attributes from Request Tickets when we relate to other modules (ex:- incident, request, problem or change) by click under more option. It is populating data…

  • Is their any option to customize Incident Home page View in SMAX 24.2 Version

    Dear Experts , Please help to suggest that is any option to customize Incident Home Page View for Owned by Me widget in SMAX . Below screenshot for further reference . . Please suggest on this . Regards, Jatin

  • Need to fetch Last OU value(Location) from distinguished name which is coming in SMAX from LDAP

    Dear Experts , As one of our customer requirement that we need to fetch the Last OU value(Location) from distinguished name which is coming in SMAX from LDAP. Below is the same reference which we are getting in one attribute in SMAX:- CN=83024,OU…

  • How to remove the translated value from Offerings or Service Definition or Category via studio?

    Hello Family.. Recently, I have translated the Offerings, Service Definition, Category via studio. But there is some change in org. decision so those values in required languages has to be removed. Means, Translated value has to be removed and English…

  • SMAX Discussion

    When "Request More Information" is selected in the Discussions section and returned to the user, the name of the operator appears in the request. In other cases, the agent appears. I kindly ask for your support in not displaying the name of the operator…

  • Send Email directly from Integration Studio

    Hello, We are using Integration Engine (studio) for few requirements, and it is working fine. The need is to notify certain/set of people when Integration Studio scenario fails to update a record. (for now, we are updating the Ticket and then using…

  • Set UserOption (EntityLink field) based on an upwards relationship

    Is it possible to set an Actual Service field (UserOption with EntityLink to Actual Service), when a User selects a Business Application (Useroption with EntityLink to Business Application)? So the 'upstream' relationship? (assuming there is only 1…

  • Model level Approval flow should be applied when the change request is raised

    There is a model named "OT - Normal Change Model" whenever the user chosen this model the Only flows in the Approve plan and Approve deployment of model should be applied to change request. but when the change request is raised with this model, the…

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