Popular Tags

  • Relate multiple assets to requests using User Options

    Hello experts, I'm looking for a way to relate multiple assets (devices, infrastructure & peripherals, etc.) to a service request using either User Options or the New Request form on the agent side. Our specific scenario is this: We have a service offering…

  • Phase Id Field Has Become Unique - "Duplicate key violation"

    Hi, I'm unable to create multiple records in a custom record due to a "Duplicate key violation" error on the "Phase Id" field, which appears to be enforcing uniqueness unexpectedly. The exact error that's displayed is " Duplicate key violation: field…

  • Reporting on future Approvals

    Dear Experts, I have a reporting requirement where I want to display the future approval task/group for Request Module. Basically as per the Request Approval Plan, if there are 2 levels of approval, when the 1st level get approved, 2nd level approval…

  • Mailto URL in SMAX

    HI everyone! I have a question about Custom actions in SMAX (ver 24.1) I need to prescribe a url using the mailto protocol and express language that sends an email to the mailbox with information about the incident. For example, brief description…

  • Export and Import Record Category - Dev2Prod

    Hi, Is there a way to transfer Record Categories from one tenant to another? I haven't found a way to view Record Categories in a table, so I'm unable to export them as a CSV file. I also tried exporting a package using the Master Data > Categories…

  • Integração SLACK + SMAX

    Preciso realizar uma integração do portal de chamado SMAX para repassar informações do chamado para o SLACK e integrar com a ferramenta, a priori estou querendo realizar isso com o DASHBOARD JIRA, ele já está integrado com o SLACK, porém gostaria de integrar…

  • Discrete Search, Mass Search and Update or List Search or Multi Search Feature in SMAX missing

    This is very poor about SMAX as we need to do search for multi records. Suppose DSK1 and DSK15 and DSK31. And, let's see I want this to search together to do some operation. This must be there. About 100 records list we can search and make some mass…

  • Group users role permission check Offering Approval Task Plan

    Hello All, Our customer wants to check approver group users permission roles. for exp. I will send approval with approver group but ı want to check do this. if groups users is permitted Change Administrator Role , then system can be approval task…

  • Error when enabling Native SACM

    Dear Experts, We have installed SMAX 24.1 premise and trying to enable Native SACM. When enabling we are getting the same error ( docs.microfocus.com/.../InvalidURLOrPort) . But for us, port and services are proper. However when we try to access…

  • end point configuration

    I am getting outbound error while testing the email endpoint I have also created 2 folders (processed and errors) in the mail box, some of the mails were stored in those folders, but still requests are not created in smax. In SMAX request dashboard…

  • Unable to Perform API DELETE on Category

    I am trying to perform delete operation on category by using the POST method Body { "entities" : [ { "entity_type" : "Category" , "properties" : { "Id" : "2705609" } } ], "operation" : "DELETE" } Headers Output …

  • SMAX 24.1 upgrade - itom-scheduler fails to start

    We're just in the process of applying the 24.1 update to our SMAX platform (which is currently 23.4) The OMT upgrade has completed without issue however the suite upgrade has stalled because the itom-scheduler deployment doesn't want to update/start and…

  • SMAX Self-Service Portal Custom Widget

    I have the Tenant Admin Role, but I am unable to add the custom widget with Web Components (Shadow Dom) for the Header Position in the Self Service Portal. JS File Size is 62kb

  • Model level Approval flow should be applied when the change request is raised

    There is a model named "OT - Normal Change Model" whenever the user chosen this model the Only flows in the Approve plan and Approve deployment of model should be applied to change request. but when the change request is raised with this model, the…

  • SMAX on SaaS 24.1

    Hi to all Is it possible to modify the separator character (,) of the columns when importing data with csv files? For example change it to (;)? Thanks!

  • Count the no. of occurrences of a text (pattern)

    Hello, Is there a way/function to count the number of times a pattern/text is repeated in input_text? The function match_pattern(text, pattern) returns TRUE/FALSE if it finds a text/pattern one or more times. Something like below: Kindly…

  • Using the match Pattern in discussions

    Hello Experts If the word matches the comment made by the end user in the discussions section, I want to set the relevant field in the record, but I cannot use the matching pattern feature . How can I use the feature? Thank you for your support…

  • Expressions that return a collection

    Hello, While going through the DSL functions document found the below statement and tried to implement it in Studio, but it is returning different data. > Document says we can retrieve Collection of particular Relation type (M2M) > But it returns…

  • Integration engine - "Store Data"

    The Store Data, Common tool allows to store data across scenarios or scopes. It referes to that stored data, that it will expire and get deleted. I can't find any documentation in relation to the expiry/deletion functionality ( https://docs.microfocus…

  • Survey Thank you message

    I created a survey to send to end users, but I can't see where I can change the thank you message. Does anyone know if this can be done?

  • Using Existing Classic Operations Orchestration With SMAX 24.1

    Hi, We are looking to upgrade our current SMAX installation to version 24.1, and noticed that there is no supported classic OO version in the support matrix (found here: https://docs.microfocus.com/integration/Operations_Orchestration/all/Service_Management_Automation_X…

  • Recive assets - Asset tag prefix

    Hi, Is it possible to lock the field Asset Tag Prefix in the form SACM Home-> Receive Assets -> Asset details to a customized value? If you want to manually receive assets and always want these assets to start with e.g. Asset tag prefix=LDU1000 and…

  • Self Service Portal - Your Requests Page - Localization

    Hello everyone, We have done localization work for catalog offerings, services and categories in Smax before. We adapted it for English and Turkish use. when the user uses the system in english, it creates the request in english, but when he comes…

  • Filter Events Error ! filter with association field (optional) not working

    Hello friends, we have a problem with SMAX 24.1. When I was writing the rule in the studio in Rendering forms event, I cannot use this option. I want to filter Service Component with RELATED Service. I wrote same rule in 23.x and older versions…

  • SMAX Popup Page Icon

    Hello friends I accessed IDM settings via suite administration console for a tenant and uploaded popup page icon and saved it. but I still see the "OT" logo when I enter with internet browser (google chrome). can this change?

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