Popular Tags

  • Hide service request detail in the Service portal

    In Service portal -> Your requests, the user can see the service requests they have placed. When they select a service request, the details of the service request are shown. Is it possible to change this so that the details are collapsed by default, and…

  • Attachments Not Showing Up

    Hi Can I prevent the attachments I add using data domain from being seen?

  • Survey form to pop up or appear when user click Accept button from Service Portal

    Hi Community, Is it feasible in SMAX to set the survey to appear when the user clicks Accept button from the Service Portal? Currently, we know that the survey can be fill up from email notification / click from the top right for the survey form to…

  • After creating the request, help us handle your request text

    Hello, after creating a service or support request, it says 'Help us handle your request' instead of 'Request created successfully'. I want it to say 'Request created successfuly'. How can I ensure this? Thanks

  • Anonymous Service Portal use in SMAX for logging Support Request

    Hi All, How to deal with anonymous Service Portal use in SMAX? How is it possible to use the Service Portal without logging in? Case: With Governmental institutions and huge Vendors, citizens & Vendors need to submit Support request without a need…

  • Adding more fields of Offering record type to the service form

    currently, on the service form, 3 fields of Offering record type are available, which are offering's image, description and display label. Now that I added a new field to the offering type, how can I add this field (disclaimer) to the form, just like…

  • Make field mandatory while allow adding comment from Service Portal

    Hi All, We are implementing a field "SLA breach reason". The condition is set field to mandatory in Studio > Support > after change, when the SLA is breached. We are facing an issue where the end users are unable to add a comment from the Service…

  • Is it possible to reconfigure the Serviceportal form New Request

    Hi, I'm trying to find the rules that renders the New Request form from The Service Portal. I want to change the short description in red. But I can't find where to change it. Is it even possible?

  • Customized ticket successful created message on Service Portal

    After User raised ticket in Service Portal successfully, the following message is return " Your request #24565 was successfully created " Can this message enhanced/customized to , example, : "Your request #24565 was successfully created and the…

  • How to enable button "mark as solved" in service request?

    Hello! In service portal we see button "mark as solved" in Support Request. But when we open service request from portal we dont have Mark as solved button. we need this button, regardless of request type. How to do it?

  • Smax Service Portal Search Text Showing in description

    Hello, After performing a search on the service portal screen, I select a catalog item. Immediately after performing the operation, my search word appears automatically in the description field. how can I turn it off.

  • Possible to create other ticket types from offering?

    I have built a new record type. The tickets from that RT is supposed to be used as tickets outside IT. For example track customer complaints or issues in the production line. The tickets is triggered from an offering in the Service Portal by someone working…

  • Studio - Request - Device Field (Want to use the same filtering on a User Selection in a Service Offering)

    Good Morning! If a tech in the SMAX interface SERVICE REQUEST MANAGEMENT creates a new ticket the Device field is filtered on the Requested For person; however; it is still possible to search for other devices if the suggested values are not applicable…

  • Configure fields shown in Requested For

    Hello all, Is there a way to configure the attributes that are shown in the dropdown list on the Requested for field (or any field linking to a Person entity) in the Service Portal? What I mean by attributes is, for example, when you open a field…

  • Hide Recent Offerings and News in Service Portal

    Hi experts. Is there a way to hide the "recent offers" and "news" sessions in the service portal on SMAX? Thanks, Luis

  • Custom Completion Code Enteres

    Good Morning! We have recently had a request to add / modify the completion code list for SMAX Service Requests. Finding the area to add to the list is the simple part. What I am unsure of is where all the places in the Studio I need to go to apply the…

  • Approval Comments of Approvers should be shown to subsequent Approvers

    Hi Team, we have a requirement to show Approver comments in Approval email and in "Your Approvals" of Service Portal. Example: we have 5 approvers for a service request when 1st approver approve with Comments when 2nd approver navigates to …

  • Why can't I see news content is Service Portal?

    I have the news published but when I try to access it in Service Portal I obtain an error: Failed to load content.

  • Offering - User Options - Modify

    Good Afternoon! I am having a issue coming up with the correct business rule to perform a function. Here is what I am trying to do Single Offering to (Add, Remove or Modify) something on the device table Add - Easy - I give the requester the fields needed…

  • Can I enable a follower of a request editing a request in Service Portal?

    Hello, we have a use case where a user who is only entered as a follower (Followed groups or Followers) in the request needs to update that request (edit user option). I somehow can't find a way to enable editing for a follower. I have already tried…

  • Service Portal needs to support user options displayed as multiple columns layout

    we got an use case , which is to support multiple servers with different spec with 1 Service offering，the customer want to add the server with 1 row record with multiple columns dynamiclly ,which explain CPU/Memory/Disk/OS etc, to support this, we need…

  • Change Service Definition colour on Service Portal

    Hello, I'd like to change Service Definition name colour in the Service Portal, but I cannot find where to do that. I've changed all the colours in the Theme Settings, but none have an effect in the Service Definition string. BR Tomas Azevedo

  • Edit Service Portal request page (Your Requests)

    Is it possible to edit the request list and detail pages in the Service Portal (accessed via the Your Requests button)? We would like to add some fields to those pages.

  • Availability of SMA Service Portal with HPE Service Manager

    Hello, with the transition of Service Manager to Micro Focus I have some questions about the future upgrades and new features. When I saw the blog post about SMA-X and especially the new Service Portal, I got excited about the possibilities of having…

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.