Popular Tags

  • Send an email notification when comment on request is edited or deleted

    When an internal comment is edited/deleted, then send an email notification to the original author of the comment. When a public comment is edited/deleted, then send an email notification to the user who created the request (Requested For, Requested…

  • Scheduled report email notification include with Schedule description

    what is the parameter to use to include the schedule report description in the email notification? Schedule Record Description Scheduled report email notification template, try my luck with ${ScheduleDescription} but did not work. thanks

  • How to test the connectivity between SMAX 2023.05 and Mail server when setup using 'Application settings' -> Enable mail configuration

    Hi Is there a way to mail server configuration connectivity in SMAX 2023.05 when email configuration is setup using the 'Application settings -> Enable mail configuration option within the tenant? We have supplied the settings but not seeing any emails…

  • Email Notifications flow

    Hi All, Hope you are doing great! Seeking some assistance for a query of one of our SMAX customers. At customer site, the SMTP being used has a limitation on number of emails can be sent out per hour. (say 100 emails per hour) Authorization has…

  • Idea: Add the possibility to hide the "Send by email" feature

    My idea is the possibility to hide the Send by email feature.

  • Email error message change

    Hello friends. I need to change the email notification when the email request opening is greater than 2bm. Would anyone know to inform me if it is possible and where I can change the message. Thanks.

  • Where do I edit notifications sent by email integrations

    Hello, I need to edit a notification that is sent to user when he needs to approve the request: and I need to customize it. Specifically delete the buttons and fix wrong translation. Where do I find it? Thank you, Havlík

  • Outbound email - Modify the button

    Hi, As far as I understad it, you'll need to create a button to be able to reply back to a ticket from SMAX. The button needs to be formatted like this: <%=create_mailto(ADD_COMMENT,${:entity.Type},${:entity.Id},${:entity. RequestedForPerson.Id…

  • SMAX outbound email "Service Management Automation"

    Is there any place to change "name" from "Service Management Automation" for when SMAX sends out email notifications The customer would like to change this to reflect their organization name.

  • How to configure email notifications ?

    HI, Once End user create a ticket from email, I need to send notification to End user as well as to ticket owner. How this can be achieved? Do we need to configure any settings? What will the expressions ? Is there any business rules to be set?…

  • In Emails integration, Emails are going to Errors folder

    While the emails are sent from different email address to SMAX Email (configured), emails are directly going to "Errors" folder. Please help for missing configuration/settings. OPB agent working fine. Endpoint connection is tested successfully.

  • Retrieve multiple related record information and include in Email

    We are trying to included related record into Email notification, meaning, example, on Incident Notification, we would like to included the related Request record's Reported by user name. But we having issues to identify the "related record" correctly…

  • Add CCN to all email

    I need to add a CCN recipient to all email generated by SMAX How can I do it?

  • email notification to agent assigned group when internal comment added

    we have a requirement which a particular internal comment purpose(example follow up) add by agent , email shall trigger.We add the rule set and test, find out for internal comment the email never get trigger, only when is the comment is public the email…

  • pending approval email template

    Can someone give me a hint where to locate the pending approval email template in SMAX?

  • how to change the email notification sender name "Service Management Automation"

    We configured our email notification on BO page (Configuration -> email services) only (since we have only 1 tenant). The default email notification sender will have the email named "Service Management Automation Management", how can we change that ?…

  • Email Notification

    Hi ! I have global email settings in the SMA Suite Administration . When I manually create a new Tenant, email notification works without problems. When I create a new Tenant by cloning from an existing one, the notification email continues to work in…

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