Popular Tags

  • Reset suite admin password (bo)

    Hello Everyone, We have lost our suite-admin password and cannot login into bo portal Is there any way we can login into this portal?

  • Docker Image Download Empty "mainfest.json" File and Errors

    Hi, I'm in the process of upgrading the suite from version 2022.05 to 2022.11. I've downloaded the images according to the directions in the documentation using a separate download Linux machine. After the download completed, I tried to upload the…

  • how to auto populate actual service field in the offering form once the ticket is logged based upon the user selection values.

    Hello , I am trying to auto populate the service field in the offering form based upon the user selection field (System Please select ) values in the offering form once ticket is logged but it's not working for me. If user selects SWINFRA , then the…

  • SMA Support Assistant Installation Problems and 502 Bad Gateway Error

    Hi everyone, I'm currently upgrading SMAX from version 2022.05 to 2022.11 in an embedded kubernetes environment and have encountered several issues with the SMA Support Assistant (SMA SA). Context: Following the OMT upgrade, and as part of the Suite…

  • Installing OMT on a single VM for SMAX worker node addition

    Hi, I'm trying to add a new worker node to my SMAX cluster to upgrade OMT from version 2022.05 P4 to 2022.11. The documentation states that you need to " Always prepare a clean virtual machine (VM) and install OMT on the newly prepared clean VM."…

  • SMAX Patch download package without uploading metadata

    Hi, Is there a way to obtain the download package (and subsequently download the suite images) for a SMAX Suite Patch without uploading the metadata files to the OMT? I'm referring to the "Upload the new suite metadata file" and "Apply the patch…

  • SMAX CMS PATCH

    Dears, I do not have an CMS Containerized, so I am asking that if I must apply the CMS Patch or not?

  • Can't add fields to custom record - "Metadata element <Record Type>.DisplayLabel.Localized Label Key is invalid"

    Hi, I'm trying to create a custom record in a fresh tenant on version 2022.05, however I'm presented with the following error when trying to create a custom field: "Metadata element <Record Type>.DisplayLabel.Localized Label Key is invalid. Metadata…

  • entity.parentEntity is null in the new phase

    Hello. When creating a new task in a normal change, I needed to validate that the task's Planned Start Date is greater than the change's Scheduled Start. Using "entity.parentEntity" the values ​​are always null in the "new" phase. Is there any way…

  • Easy to Update List in Custom Record

    Hi, I wish to create a list that will be used in a custom record, while also being easy to update by non-admin agents. I can't use ENUM fields since the agents need to be Tenant Admins to edit Lists, and I want to avoid creating custom records solely…

  • Make field mandatory while allow adding comment from Service Portal

    Hi All, We are implementing a field "SLA breach reason". The condition is set field to mandatory in Studio > Support > after change, when the SLA is breached. We are facing an issue where the end users are unable to add a comment from the Service…

  • how to restricted the solution provided to "Requested for " only when the request if raised using "Request of Behalf" Option

    Present behavior of the system : When we raise a request using the option "Request of behalf". The solution validation notification goes to both "requested for" and "requested by". The requirement : when we raise a request using "request of behalf"…

  • SMAX 2023.05 Install error

    When deploying the installation freez in the attached phase and in the log we get the errors 2023-10-09T16:39:04.849994086+00:00 INFO Start to build postgres schema... 2023-10-09T16:39:04.832263193+00:00 ERROR ERROR building database failed…

  • Values ​​from a json

    Hello, How can I get the Expert Group value from this JSON? I need to get this value from an offer which is a complex field. { "complexTypeProperties": [ { "properties": { "AttributeName": "ServiceDeskGroup", "Value": "56647" } }, { "properties":…

  • syntax parameter to set schedule

    Hi, I would like to seek advice how customize the schdule ruleset below: 1. Section Appear Weekly - This section will be hide and will set the schedule section to appear weekly, example every monday 2. Section Appear Monthly - This section will…

  • Abandon request as soon as an Approval or Taskplan fails

    hello, is there a way to move a request directly to the "Abandon" phase once an approval is rejected or the task plan fails?

  • Where are Survey Field Results stored in the DB?

    This has been asked before but am looking to see if there has been any updates. We need to use PowerBI to display the results from our Surveys. The survey consists of drop downs and a Text field. We are having trouble locating where that text field is…

  • Rest Executor 2.0 Endpoint with Multiple Certificates

    Hi, I need to run Integration Engine to update users with an external server using REST API. My Authentication URL and Base URL are different. From the first URL I get the token to access the second URL, and from the second I get the data. The 2…

  • SMAX API POSTMAN AUTH

    Hello everyone I would like to create requests in SMAX using Postman. So far it works using the cookie aka without auth in Postman except the cookie. The problem is that the token expires quite fast and we want to create a constant connection from Postman…

  • Taskplan Decision

    Hey I was wondering if someone could answer me the following question. After finishing with a manual task i want to use the outcome of this Task (Completed or Failed) to make a decision for the upcoming automated tasks. How can I write the expression…

  • Can we integrate OBM with SMAX to populate CI from OBM to SMAX?

    Hello Experts, Can we integrate OBM with SMAX to populate CI from OBM to SMAX? We can have OPB agent to integrate with OBM to generate incidents in SMAX, but do we have any workaround to push CI from OBM to SMAX? Regards Hemanth

  • global search in smax

    Hello Experts, Need your support as our global search in smax is not working for the new records, i can search the older records please note that the issue appears when our database services was down. We tried full database indexing but it didn't help…

  • MaaS Update device Rest Api

    Hello Everyone, Could you please tell me if we can update a specific number of linked devices within the scope of a REST API request? For example, we have a request that includes 20 devices located in one stock, and we want to use OO to move all the…

  • SMAX Source IP

    Hello we want to understand the behavior of SMAX when it sends data for integration purposes so we have this SMAX IP Architecture, If we are going to integrate a 3rd party Application. Then we send data to the 3rd party application, what IP does the…

  • Restrict editing on Many2Many section on Completed Record

    Good day We have been asked by our client to lockdown certain record forms in SMAX related to Change Management. In Rendering forms, we used the restrict rule for specific fields. The question that has been asked that is that there are some Sections…

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