Popular Tags

  • Transfer data from User Options filed in a Offering to a Change modell?

    Hi, We need to pass the values from fields in User options in an Offering to a Change model. How do we do that? I can't find any information about it.

  • Enable viewing request details for the approval task

    Hi! How to enable the viewing of the request details of an approval task to any assigned approver (even withou the same data domain)? I mean, we need to find a way to ALWAYS show the request details showed on the side of the approvals list, even…

  • Is there any way to accommodate multiple email domains in rule

    Hi, I was trying to filter the Relation ship entity link for followers with multiple domains like below. But filter is getting failed.

  • SMAX Help page doesn't show version 24.4

    Hi, It looks like v24.4 has disappeared from SMAX Help documentation dropdown unless URL is manually amended to see the latest version. I am sure this option was available few days ago so checking if this has officially taken out for some updates…

  • SMAX: Send a notification based on calculation

    Hi all, In problems we have a Root Cause Target Time field. When this Target Time is 4 days from expiring we would like to send out a notification. For example what I am thinking is the following: ${{days(now(), entity.RootCauseTargetTime) < 345600000…

  • Why Device CPU, Network, HW .... are not editable in SMAX ?

    Why Device CPU, Network, Disks, HW .... are not editable in SMAX ? Knowing that SMAX is integrated to UCMDB through CMS Gateway and SAM is enabled. This symptom exists in Discoverable and undiscoverable Assets. Edit button is not existing. So how…

  • How I Set Scheduled Duration Canada

    Hi, The "Schedule Duration" field is configured to calculate the duration in days, hours, and minutes based on the selected start and end time in Turkish time. However, I added a "Canada" field and want to adjust the "Schedule Duration" to reflect…

  • Converting ScheduledStartTime to Canada Time in Email Notifications

    Hello, I would like to convert my ScheduledStartTime to Canada time when sending the email notification. Could you please assist me with how I can do this when sending the email? Kind regards,

  • Trigger task based on field value

    Hi, Working in the Incident Module, I am trying to create a task plan for a specific incident model. I should trigger a specific task based on a selection on one of the custom drop down field. For example, the field is with values Yes and No. When…

  • Transitioning from Planning to Execution Phase – Scheduled Email (Canada Time)

    Hello, I would like to send an email when transitioning from the Planning phase to the Execution phase. However, I want this email to be sent according to Canadian time. Could you help me understand how to use the now() command for this purpose? Best…

  • When submitting an offering from the portal, the order of sections in the User Options is messed up

    When creating an offering, I am creating sections, then adding a lot of fields, in between adding one or two sections and then adding fields again. The order from top to bottom is basically this: - Section1 - Section2 - Field - Field - Field…

  • Keepalived on master1 is crashing

    Hi Experts, We are having 3 master and keepalived on master1 is crashing when checked the logs below is the output INFO: Found myself IPv4 address 172.16.65.83 INFO: I have found myself as smxnmn001.xxxx at index 0 INFO: Found peer FQDN smxnmn002…

  • How to Retain Values Between Specific Phases ('Rollback' and 'Close')"

    Hello, What I want to achieve is to prevent values from being deleted between two phase IDs, for example, when the phases are "Rollback" and "Close," the values should not be deleted, but for other phases, the values should be deleted. How can I accomplish…

  • Is it possible to trigger notification if the license consumption exceeds 85% of allocated licenses in SMAX?

    We have a requirement to trigger notification if the license consumption exceeds 85% of allocated licenses in SMAX. Is this possible?

  • Disable add action on table for M2M

    Whenever M:M grid is added to the form view the Add is always present This is when no item added This is when at least one item is added In my case addition of item is implemented by separate rule using " create new related record with relationship…

  • Reporting on future Approvals

    Dear Experts, I have a reporting requirement where I want to display the future approval task/group for Request Module. Basically as per the Request Approval Plan, if there are 2 levels of approval, when the 1st level get approved, 2nd level approval…

  • Is there a way to validate or limit dates and times in a DateTime user option within offering request form?

    We have a requirement for a DateTime user option in a service offering. This field will be used to ask the requestor to pick a date and time for a meeting, but that time must be within Monday to Friday, 9am-3pm Eastern time. We would like to either limit…

  • Receive Tickets from Forms outside of SMAX

    Hi team, Just wanted to seek your expertise on this. Client wants to embed a form request to a website and once the form has been filled up - smax then creates a ticket base on this. Is this possible with SMAX?

  • Integration Studio - Filtering a JSON (SMAX 24.1)

    In Integration Studio I'm having a syntax issue trying to filter a json to extract an element. In the sample json below, abbreviated for simplicity, I need to extract the endDate where the entitlementType=='INITIAL' && serviceLevelCode=='ND'. I had…

  • Can SMAX allow multiple task to be assigned to the ticket?

    I believe this is being done on the task plan with SMAX - on what is the next step once assigning a ticket to a certain individual or group. Can we assign to different groups at the same time when a ticket is created? (And have task setup like e.g. Network…

  • Request to be opened only by manager.

    Hello, I want the request to be opened only by manager. How can I write a rule about this? Enjoy your work.

  • sentMessagesIdentifiers in database

    Hi, We need to cleanup table from data, we looking for "sentMessagesIdentifiers". Were is location this table in database, I can not find it?

  • Is there a way to display custom entity attachment URLs in a service portal request offering form?

    The use case I'm looking at is: Attach files to records in a custom entity that we've built (this can be manually done by agents) In a service offering, the request form includes an entity_link user option to look up records from this custom entity…

  • Send an email notification when comment on request is edited or deleted

    When an internal comment is edited/deleted, then send an email notification to the original author of the comment. When a public comment is edited/deleted, then send an email notification to the user who created the request (Requested For, Requested…

  • Mailto URL in SMAX

    HI everyone! I have a question about Custom actions in SMAX (ver 24.1) I need to prescribe a url using the mailto protocol and express language that sends an email to the mailbox with information about the incident. For example, brief description…

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