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    Dear Experts , Please help to suggest below concern to make it feasible/ any workaround in SMAX. As one of customer requirement that we need to suspend SLA after 4pm and it should resume the SLA automatically based on workshifts/schedule defined in…

  • Mandatory condition set on DeviceAffectedByChange field not working properly

    Dear Experts , One of our customer requirement to make mandatory for M:M attribute i.e; DeviceAffectedByChange in Change Request before closing of CR's in SMAX. Please help or suggest to make it configured in SMAX . As we have gone through below community…

  • parse string

    Hello All, I want to parse the string data written in a custom field and print it in another field. Is it possible? {"id":"1212","$type":"Issue"} I only need id data, so I am trying to reach the value 1212. BR

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