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how can we hide the inactive user from the delegates tab on service portal page

Sourabh Katara 1 month ago

hi team ,

how can we hide the inactive user from the delegates tab on service portal page.

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Xiao-long Wang 1 month ago +1 verified

Hi Sourabh Consider this working as designed. If you are going to delegate, you should know the name of the person and we can input the name of the person in inputbox. We don't need to go through all…

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+1 Xiao-long Wang 1 month ago

Hi Sourabh

Consider this working as designed. If you are going to delegate, you should know the name of the person and we can input the name of the person in inputbox.

We don't need to go through all the list persons.

Thanks
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0 Misaq 30 days ago

Seems like a design flaw as many use cases where users/service desk will browse the list and will have issues with inactive users showing up. As the rules are locked on this entity filter cannot be introduced by customer.
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