Hello

If you add the rule on "After change", there needs to be a trigger to update the record. If there is no trigger, the rule will not run. My suggestion is to add a "per schedule" rule ("Calculated timer schedule" type) and set the "execution date" parameter to

${first_non_empty_value(entity.RootCauseTargetTime, 0) - 4*24*60*60*1000}

Best regards,

Brindusa

Hi Brindusa,

Thank you, would this be what you are suggesting?

If ${{days(now(), entity.RootCauseTargetTime) < 345600000} is true, schedule execution at ${first_non_empty_value(entity.RootCauseTargetTime, 0) - 4*24*60*60*1000} Send Notification 




I tested this, by for example setting the root cause target time to 4 days + 2 minutes from now and then waiting for the 2 minutes to pass but no notificaion is being triggered:



Kind regards,

Sander

Hi Sander,

You should remove the "days" part from the if-condition. The way you wrote it means the difference between two dates is 345600000 days. It should be a straight diff of the two timestamps.

Best regards,

Brindusa

Hi Brindusa,

Yes thank you this solved it. Just for documentation purpose and for other users to use:

If ${(now() - entity.RootCauseTargetTime) < 345600000} is true, schedule execution at ${first_non_empty_value(entity.RootCauseTargetTime, 0) - 4*24*60*60*1000} and execute if runtime condition(optional) is true
Send notification to ${entity.OwnedByPerson} using Notification template for Root Cause Target time breaches with parameters



Kind regards,

Sander