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SMAX 24.1, is it possible to disable or hide the "Mark as Solver" Portal button?

Lida Cerquera OpenText Employee

OpenText Employee

10 months ago

SMAX 24.1, is it possible to disable or hide the "Mark as Solver" Portal button?

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+1 Brindusa Kevorkian 10 months ago

Hello,

It is not possible to disable the button. There is an idea already, feel free to vote on it:

https://community.microfocus.com/it_ops_mgt/sma/sma-customers-only/i/sma-x-ideas/custom-action-buttons-in-service-portal

Best regards,

Brindusa
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+1 Andrei Kosygin 6 days ago

it is available since 24.4

Tenant administrators can now hide the "Mark as Solved" action in Service Portal support requests from Feature Settings. This allows for customization of the default actions available to end users for managing their support requests.
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