Welcome to the SM User Group! The User Group meetings provide implementers with the opportunity to learn and exchange information on technical topics with Micro Focus subject experts, partners, and SM user peers. These monthly discussions are best suited for those with implementation expertise and/or previous training. 

WHEN:  Monthly Tuesday or Thursday (see schedule below) 

WHERE: REGISTER HERE for the live meetings, then block your calendar and check back here regularly for topic updates. 

WHAT: The calendar of topics and dates will be updated in the table below. You may also want to subscribe to the Q&A and Learn online communities here. 

There are three types of meetings: 

Feature Spotlight – Join these sessions to get a deeper understanding of new or existing Service Manager and SMA-SM (mixed mode) features and capabilities. Our product experts will provide demonstrations, host discussions, and answer common questions. The format for these meetings include feature drill-downs, using SM or other Micro Focus technologies, best practice sharing, and practical use cases with crawl, walk, run scenarios for specific capabilities. 

Release Readiness – With each release of SM or SMA-SM we host Release Readiness meetings to help you prepare for the upcoming release. We discuss what is being introduced and the value of adopting the new capability into your business, and provide practitioners with the details of what changes, enhancements and new capabilities are included for your implementation and technical considerations. We also recommend reviewing the release documentation and attending the Feature Spotlight drill-down sessions which provide greater details about the release. 

Office Hours – This open meeting provides an opportunity for SM users to ask questions and engage with the product experts and your peers. You can provide suggestions for future Feature Spotlight topics, and share your own best practices and tips. 

Upcoming Sessions 

Monthly discussions Tuesday or Thursday at 14:00 PM UTC are technical deep dive for those with implementation expertise or previous training. 

Spotlights – Previous Meeting Recordings 

(Jump to Release Readiness recordings below) 

Release Readiness – Previous Meeting Recordings