Popular Tags

  • [SM] Disable the notice when refresh the ESS page

    Hi All, I have a question. When we refresh or have an action like that on the ESS page, the system always displays this message This is so inconvenient for end-users, can we disable it? Thanks.

  • How to hide index.do and ess.do in the url

    Hi Expert. Have any way to hide the ess.do in the URL? I want it to be transparent with the end-users, they will see the link just look like: https://domain.com/ (no path anymore) Thanks.

  • How to enable Dashboard for ESS page

    Hi Expert. I have a question. can I enable Dashboard as the default login page for the ESS page? Now I can public for end-users by visible the Dashboard function in the ESSSM menu, and they can access it. The second question is when end-users access…

  • How many Service Catalog fields can be show in ServicePortal

    Hi experts, We are validating an eventual update of the self-service portal (ess.do) to Service Portal with SMA-SM. At present, our customer service catalog has many fields associated with the catalog item and display rules. There are forms of dozens…

  • RE: enable ESS in SM

    you can straight away start using ESS portal without additional configuration. if you are using below URL for accessing operator portal then simple change index.do to ess.do http://<hostname>:8080/SM/index.do http://<hostname>:8080/SM/ess.do in additional…

  • enable ESS in SM

    I am looking forward to enable ESS and start to access it instead of SRC

  • RE: Open Source Service Catalog for Service manager 9.64

    Hi, I only see Service Portal and ESS portal (In built), you can ask users. alternative would be ESS portal. if the above information as helped you to solve your query/issue then please press select the LIKE button to pass your appreciation. Regards,…

  • Limit ESS category selection

    Hi, Let's say, I have 10 categories defined, but need to limit ESS users to be able to view and select 5 categories. Any ideas how i can achieve this? TIA! Amy

  • Calendar selector on ess

    Hi Gurus, in Service Catalog requests on ess want to put a Calendar selector field in the request options. is it feasible?

  • Open main page without search on ESS

    Good day! When user enter to ESS Portal with direct link to custom object (e.g. testtable) I want: If query in link doesn't return any records then User automaticly return to Main page with custom message (e.g Incorrect link). How to do this trick? In…

  • Configure buttons on ESS to be beneath header?

    Hello experts, Do you know how to change the position of buttons from bottom to upper part of the screen? Beneath the header? Best regards, Dino

  • How to change incident status from Pending Customer to Work in Progress

    I have a requirement to change the incident status from "Pending Customer" to "Work in Progress" when an end user updates the related interaction in ESS. Currently, when engineer needs more info, they update the incident and change status to "Pending…

  • How to change incident status from Pending Customer to Work in Progress

    I have a requirement to change the incident status from "Pending Customer" to "Work in Progress" when an end user updates the related interaction in ESS. Currently, when engineer needs more info, they update the incident and change status to "Pending…

  • Professional Services for HP Service Manager Phase 2 Rollout

    Not sure where to post this but this seem like as good a place as any. My company is in the process of upgrading to 9.4 from 7.11 and our current professional services firm has left much to be desired. Reaching out to the community for recommendations…

  • Apache and SSO

    Hello all, We are running webtier over Apache and configured SSO trough IIS. The authentication works fine, but ESS is very very slow. Every click takes about 30 seconds to load the next page. My first question now, why is it so slow and does somebody…

  • ESS - Direct link to record

    Hello everyone!! When a Request, or change, goes into the approval phase,tThe approval request to the users are made by email. In that mail a link is provided to reach the approval page of the ESS. "&action=&title=Cambio">myserver/.../ess.do CH00001871…

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