Popular Tags

  • Error: SQL code=12154 message=ORA-12154: TNS:could not resolve the connect identifier specified, while configuring sm 9.70 on RHEL

    I'm configuring SM9.70 on RHEL 8.6 and Oracle 19 and the script failed with the below error in the smconfig.log Error: SQL code=12154 message=ORA-12154: TNS:could not resolve the connect identifier specified I've tried some steps to troubleshoot…

  • Sorry, your email was rejected

    Hi, As a End user I want to provide required information of ticket only via email, without logging to system/portal. Once I send the required information by clicking on the add comment/provide information link in the email, the emails are going into…

  • Change email notification to different email address

    Hi, I want to change default notification of emails. Now the end user is getting notifications from "sma_noreply@microfocus.com" whenever there is update on the ticket. I need to change this email address to different email address. Can you please…

  • Configure buttons on ESS to be beneath header?

    Hello experts, Do you know how to change the position of buttons from bottom to upper part of the screen? Beneath the header? Best regards, Dino

  • ESS users - notification - direct link to approval inbox

    Hello experts, I am interested if there is a way how can I create URL path to approval.inbox for ESS customer that needs to approve Request or Change? That URL would be sent via notification for approval and only then. SSO will log him in so users don…

  • HPSM - Login failed. Error accessing the "info" file.

    Hello, We had to convert from vchar to nvchar whole database to accept cyrillic characters, to do that we have copied TEST database to new SQL server and changed whole database. After I changed route to new DB, added new odbc and "configure.bat" I tried…

  • HPSM v9.51 problem with cyrillic

    Hello, We have modified DB collation to "Cyrillic_General_100_CI_AS" and when we try to save something in cyrillic, we can save incident but we get a lot of question marks ????????? after we refresh incident. We have put language:utf8 inside of sm.ini…

  • Assignment group by combination of Affected Service, Category and language of Service Recipient

    Hello experts, I want to create ability for HPSM that will depending on selected Business Service, Categories and Language from Service Operator choose Assignment Group. This is how my process would go: When creating new Incident if Service Recipient…

  • Problem with IE11 and attachments in HPSM 9.51

    Hello experts, I have a problem with Apache24 SSO (NTLM authentication) configuration. When I want to upload attachments that are on white list I get error message "Failed! The file you are trying to attach is empty, File won't be attached.". Do you know…

  • RE: How do I configure Deployment Manager to accept database connections

    I have a question about using the Deployment Manager solution. I understand that there are2 different database options with the solution, H2 and MSSQL. However, if you decide to use the OOTB H2 database, does that still allow you to configure the application…

  • RE: How do I configure Deployment Manager to accept database connections

    I have a question about using the Deployment Manager solution. I understand that there are2 different database options with the solution, H2 and MSSQL. However, if you decide to use the OOTB H2 database, does that still allow you to configure the application…

  • RE: How do I configure Deployment Manager to accept database connections

    I have a question about using the Deployment Manager solution. I understand that there are2 different database options with the solution, H2 and MSSQL. However, if you decide to use the OOTB H2 database, does that still allow you to configure the application…

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.