• How to hide index.do and ess.do in the url

    Hi Expert. Have any way to hide the ess.do in the URL? I want it to be transparent with the end-users, they will see the link just look like: https://domain.com/ (no path anymore) Thanks.
  • URL to a specfic Request Model

    I am on Service Manager 9.52. I know how to create URLs that will take a user to a specific incident or request record. Is there a way to create a URL that would take a user to a blank Request? For example, if you go to Request Fulfillment > Create a…
  • ESS users - notification - direct link to approval inbox

    Hello experts, I am interested if there is a way how can I create URL path to approval.inbox for ESS customer that needs to approve Request or Change? That URL would be sent via notification for approval and only then. SSO will log him in so users don…
  • SRC 1.40 encrypted URL

    Hello, I've recently implemented SRC 1.40 and I've noticed that the URL is now encrypted for example: http://servername/src/secure/main.jsp#account/serviceRequest/c206QCM8PjpzbTpAIzw OlNEMTAzNDY= in the old version it used to be: servername/.../main.jsp…