Popular Tags

  • Show dashboard homepage in ess.do (service manager)

    Hi Expert. I have a question. can I enable Dashboard as the default login page for the ESS page? Now I can public for end-users by visible the Dashboard function in the ESSSM menu, and they can access it. The second question is when end-users access…

  • Service Manager 9.8 login message (Message History)

    Is there a way to debug to know from where we are getting a specific message after a user log in? The second message (Tue Oct 01 :00:00:00...) started to appear and we don´t know from where it is coming from. PS: We already checked login.DEFAULT formatctrl…

  • Why does the readonly datetime input still show the full format in version 9.80?

    Hello everyone, I’m encountering an issue in version 9.80 when working with an input field of type datetime that has the readonly attribute set. Even though I’ve applied a shortened format (e.g., dd/mm/yyyy ), the field still displays the full datetime…

  • Issue with Image Display in HTML Email – Version sm9.80

    Hi All, Images within the Service Desk function are either not loading or displaying incorrectly. "<img alt="Logo" src="{http_url}/images/Icon_Logo.png" />" -> not working please help me solve that problem as soon as possible. thanks

  • Delete field in dbdict (v9.80)

    Hi All, How can i delete a field in dbdict system navigator? i only know it can be deleted in db -> dbdict- >tablename But i'm not sure if it is risky? please help me solve that problem as soon as possible. Thanks a lot in advance!!

  • Issue with Adding Attachments (docx, excel, pdf, etc.) – Version 9.80

    hi all, In version 9.80 of our system, users have reported issues when attaching files in common formats such as .docx , .xlsx , .pdf , and others. please help me solve that problem as soon as possible. thanks

  • Ask about the experience using the PostgreSQL Database for the Service Manager

    Hi All, Due to the project requirement, I must assess the SM system using PostgreSQL Database. For all projects, we usually use the DB Oracle or SQL Server. So, we haven't experienced about the PostgreSQL DB. Anyone who used the PostgreSQL DB for…

  • Have validation for active ticket before delete operator or contact

    Hi All, User want to have check function to validate weather have active tickets for contacts/operator prior deletion of contacts/operator. Any idea how can achieved? Thanks

  • personalization forget your password Service manager

    Hello community In a client, the option to forget their password is enabled and they are requesting to modify the configuration so that it does not take the data from the contact's email but from a different field. Performing the validations, a SL forgetpassword…

  • evattachment collection, how to map?

    Hi experts, how could we map the evattachment collection to send an attachment with Connect-it? where can I find documentation of how to do that?

  • How to remove the search field on top of system navigator?

    Hello world. Could anyone know where to remove the search field on top of system navigator? Appreciate any help provided! Regards, WY.

  • Create a change task from a change using Javascript

    Hi, Need details how to create a task from an already open change. I need this to mass create the tasks for a change which is already created. Need to do from javascript.

  • SM to SMAX case exchange Issue

    Hello, I am trying to create case exchange between SM and SMAX. Created an integration manager instance in SM with falcon credentials and have all required capability words. But we are getting "I/O error on GET request for "">10.52.93.195:14080/...…

  • cross search

    Hello experts By requirement our customer needs able some contract fields in CI search form and execute the search to the contract catalog and in reverse in the contract search form able some CI fields and execute the search to CI catalog That is…

  • integration between OBM SM anyone created some content?

    hello! We are looking to setup integration beteeen SM 9.72 and OBM, we aim to use the default policies from the Infra Structure pack, but maybe someone knows if there are policies specifilcally developpen to monitor SM related info, like the SM process…

  • Dashboard/Report Customization in Service Manager 9.64 through In-Built Report Capability

    Dear Experts , Please check and suggest if below concern can be achieve in SM In-Built Report Capability. We have incidents generated from OBM and NNMi flowing to SM. Each incident has Affected CI associated to it. The difference of "Outage End…

  • Date value to string and substring in dd/mm/yy value

    Hello Experts I have a date field which is in dd/mm/yy hh:mm:ss format. In SM Processdesigner RuleSet, I want to set a character field to a value using the date field in the format of dd/mm/yy. Have been trying some options but not getting the expected…

  • Date value to string vlaue

    Hello Experts I have a date field which is in dd/mm/yy hh:mm:ss format. In SM Processdesigner RuleSet, I want to set a character field to a value using the date field in the format of dd/mm/yy. Have been trying some options but not getting the expected…

  • Codeless vs hybrid

    Dears, if the service manager installed from version 9.5.(Not upgraded form earlier versions) This Service manager is codeless?

  • service manager upgrade

    Dears, what are the best steps regarding to upgrading from service manager version 9.5 to 9.8? It is the better to have fresh installation of all platform components regarding 9.5.

  • Service Manager Upgrade

    Dears, What is the best (recommended) steps to upgrade from version 9.50 to version 9.80?

  • hybrid or codeless

    Dears, how to know that Service Manager is codeless or hybrid ?

  • Exploring Changes in Service Manager Versions 9.72 and Beyond

    Hello Experts, I hope this message finds you well. I am reaching out to our esteemed community to delve into the recent developments and improvements in Service Manager versions, specifically from 9.72 onwards. User Interface Enhancements: I am keen…

  • Unable to launch server file using RAD application ms.us.launch.external

    Hi Experts, We recently upgraded SM from 9.40 to 9.60. Our SM9.4 has linux server and new SM9.6 has Windows server. We have a perl script in server and using ms.us.launch.external we fetch the file (in db-scripts) as : $L.ms.path.toperl="/v/campus…

  • falcon user cloning gives error "Emergency Group is not a valid assignment group"

    I am trying to create a user just for integration purpose (OBM-SM integration for incidents). following the instructions available at document portal(docs.microfocus.com), when finishing it gives an error which reads as following "EMERGENCY GROUP is…

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