Popular Tags

  • Can I check SMA-SM version from portal/bo or only from OMT Management Portal

    Hello experts, from OMT we can check the current installed SMA-SM version, but is it also possible from portal or BO? Thanks, Tianying

  • Trigger a notification to specific user when there was NO incident created from in last 5 Minutes

    Hello Family, There was a specific use case where user has integrated SM 9.60 with third party console to generate incidents, If there are no incidents generated in last few minutes, say 5 minutes, there should be a notification generated to that user…

  • Seeking Input on Integration Between SM and Another Ticketing Tool

    Hi All, We currently have a requirement for integration between Service Manager (SM) and another ticketing tool for case exchange. The other tool has provided us with a fixed key and a dynamic token for connecting, but direct access with user credentials…

  • Can we have Service Portal on Azure deployed on Compute VM's rather than on AKS?

    Hi, We are looking into a scenario where the customer wants to move SMA-SM to Azure, but do not want to make use of AKS service on Azure. The customer would continue using IAAS service of Azure and deploy Service Manager and Service Portal using…

  • Request Task creation issue!

    Greeetings, We are running with an issue in our environment where Task planner does not populate "Open In Phase" & "Close By Phase". We usally select the "Task Category" and once we select that it will load the "Open In Phase" & "Close By Phase" But…

  • Reset Password email link needs to change in 2021.11 version of SMAX

    We have SMAX 2021.11 version installed at customer premises. They were using it from the local networks which is in internal to DC. Recently they did netting and accessing SMAX over the internet. The difference here is.. The FQDN/external access of SMAX…

  • backup and restore of custom forms.

    hi How can I backup and restore custom forms.

  • add new "link type" to relate existing ticket to Request Task

    Is it possible to leverage on oob related record "link type" method to related "Change ticket" with "Request task ticket" by add new relation? The following is what we found/did to try : 1. Add a new relationship type named "Caused by Request Task…

  • Service Manager Environment Refresh.

    Hello Experts, I would like to get some suggestions from the community experts about SM environment refresh. Our client is have four SM environments PROD,Staging,DEV, QA. We would like to replicate the PROD updates to all lower environments. I know…

  • How can we show the round robin assignment different from other assignments?

    Hello Experts, It appears as Assignment when the assignment is made in the Incident activities tab. We would like to point out that when a round robin assignment is made, another assignment line appears, and that it is an automatic assignment. The…

  • SM: End User Chat metrics

    Hi Experts We are looking for information to know if with Service Manager and the End User Chat it allows us to obtain the following metrics. But we can't find them, could you tell us if they can be obtained with Service Manager/end user chat? Chat…

  • how can i send notification to admins when user is locked from logging in

    Hello Experts, When the user makes a few attempts or the user is locked by the admin, the operator page gets values like locked.reason 0,1,2. How can I make it notify a group when it is 0, 1 or 2 in normal state? Thanks for ideas.

  • SMA-SM Service portal search case sensitivity

    SMA Service Portal 2021.11 with Service Manager 9.64 environment, having Smart analytics enabled for search catalog items. When searching catalog items in Service Portal, it appear to be sense sensitive. for example, when search for "Dell", all items…

  • Two SMA-SM deployments with a single SMA suite environment

    Is it possible the set up of two SM environments (dev and prod) with one single SMA Suite production environment (with two tenants)? Or is mandatory to have a dedicated SMA suite for development environment?

  • Save issue on SM web interface when entering these characters

    Hello, If description contains the character shown below, incident record can not be saved on web interface. As I undersand issue is happening after fourth / character. ../../../../../../../../../ A very interesting issue. Any idea? sm app…

  • Error while run fqdn-rplace.sh on SMA_SM 2021.02 failed to get x-AUTH token

    Hi, I am trying to change the fqdn for my external hostname host, sma-sm version is 2021.02 on-premises by following the SMA-SM 2021.02 Documentation https://docs.microfocus.com/itom/Service_Management_Automation_-_SM:2021.02/SMAXChangeFQDN 1…

  • Service Manager- parent/Child Priority checking!

    Hello Expert, I have a question regarding Parent/Child relationship in SM. I want to validate the priority of an child to be as same as parent while adding the child using "Link to Parent" option from Child incident. I have been trying validation…

  • SMA-SM (Mixed Mode) Catalog doesn't show up as it should in Service Portal

    In SMA-SM (2021-05) Service Portal, whenever any user access the service portal, it doesn't show the catalgos as set on default installation, it shows three categories only, with no image. Has someone encounter this error? Also, the catalogs show weird…

  • Make solution field visible in service catalog ticket (service request)

    Is that possible to display the Solution field in Service Portal for Service Catalog ticket (it service request which the SD category is service catalog) which same as the Support ticket (sd ticket where has 'incident' as category'? Service catalog…

  • SMA Service Portal duplicate item in the item list issue

    Hello, When the list is sorted by popularity, some catalog items are being shown more than one in SMA Portal. (the list is the list is coming after clicking category tile) How can I make them only one? When we sort alphabetically, there is no issue…

  • KM SOLR Search Engine Reindex Result -1

    Hi guys, I understand that there is no support for version 9.40, but a customer is still using this version. A few days ago I installed KM Solr 9.40, I configured the parameters according to the installation guide but when I try to index the libraries…

  • Custom domains(Short URL) for Service Manager tenant

    Hi All, We are using SMA-SM 2021.02, Service Portal by using Service Manager Tenant. unfortunately custom domain functionality available for SMAX tenant is not available for Service Manager Tenant, I tried using F5 LB for redirecting URL shown as below…

  • Automated Tests in SMA-SM

    What are the possibilities to use Automated Tests in SMA-SM ? Do you have any suggestions on tools which to use ?

  • is it possible to see news in a SMA-SM (Mix Mode) implementation, in the main page of the portal?

    Hello team,  is it possible to see the news in an SMA-SM (Mix Mode) implementation, on the main page of the end-portal as detailed below? Thank you in advance, best regards

  • Not able see data in User selection field from custom table in Support request catalog.

    Dear team, We have SMA-SM 2020.05 integration with SM9.60 version and we have created one support request catalog for End users. In catalog , under User selection we have given one field named as productname and that field is pointed to one of the custom…

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