Popular Tags

  • Can we add javascript pluggins in Service Manager?

    I wanted to add open source/js pluggin in Opentext SM application to recognize audio. Does MF JS supports audio to text pluggins available in market?

  • SMA-SM Service Portal 2021.11 - SM 9.64 - Internet Explorer

    Hi All. Although you can successfully login to Service Portal, it does not load on Internet Explorer, it loads correctly on chrome. Any suggestions? I.E: Thanks!

  • Portal search is working fine on the home page but not working after selecting a category

    Hello, SMA-SM 2020.02 and service manager 9.52. In portal, search is returning results but when we click any category tile and then try to search an item which is defined under that category it doesn't return it. There are a lot of items under the categories…

  • How many Service Catalog fields can be show in ServicePortal

    Hi experts, We are validating an eventual update of the self-service portal (ess.do) to Service Portal with SMA-SM. At present, our customer service catalog has many fields associated with the catalog item and display rules. There are forms of dozens…

  • Access SMA Portal using IP Address

    Dear Champs, We have deployed SMA Service Portal 2020.11 recently to have SM 9.64 as a backend tenant and the portal will accessed by different clients who are connected via MPLS network. The clients cannot access the portal using Hostname as they different…

  • unable to submit request through service portal

    Hi Experts, we are facing difficulties in submitting request through Service Portal 2018.11 Service Manager 9.60 User is getting below error while submitting the request from catalog on service portal, an unexpected error occurred details:connot read…
    • Untitled.zip

  • jgroup error in Horizontal scaling

    Hi All, SMA - SM service Manager 9.52 Service Portal 2018.08 we are using 2 SM servers on Horizontal scaling and Connect IT for Inbound integration. My Connect IT stops creating emails after aprox 12 hours and below error message is found in the SM logs…

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