Popular Tags

  • Approval and Change through REST API

    Hi, Is it possible to accept or deny an approval and change through REST API in service manager v9.71? Best Regards, Haniyya Rehan

  • Seeking Input on Integration Between SM and Another Ticketing Tool

    Hi All, We currently have a requirement for integration between Service Manager (SM) and another ticketing tool for case exchange. The other tool has provided us with a fixed key and a dynamic token for connecting, but direct access with user credentials…

  • Service Manager - Create Incident with column "External incident number"

    Hi, I want to create a new Incident using REST API in Service Manager API Body: { "Incident" :{ "Category" : "Incident" , "Service" : "A11" , "CCX" : "ATLAS Patlas MAJMPIN" , "Environnement" : "DEV" , "ExternalIncidentNumber" : …

  • REST API for Create RF with email as attachment

    Hello Experts, I am trying to Create RF request with an (.msg) file as an attachment. ( Product: Micro Focus Service Manager) From GUI we can do both in one go, with REST API, I can not see that is possible, as I see 2 different APIs For create…

  • Update duration Type Attribute via RESTful API

    Hello, An integration using the REST API of Service Manager is being developed, however, the following problem occurs when updating the information of a Duration type field: ***First, the field containing information is consulted to confirm the format…

  • SM9.6 REST API Send attachment to JIRA (Multipart/form-data)

    Hi! I would like to send attachments via REST API to a JIRA system. The problem is, that it requires multipart/form-data. How can I create a JS script to create and send the call? Thank you, A.

  • REST API - 401 Unauthorized error on call to SSO enabled HP Service Manager 9.50

    HI, I have HP Service Manager 9.5 and I have enabled REST API for ticket creation on it. I was trying to create a ticket using REST without enabling SSO over http, it was creating the ticket but since I have enabled it, it is giving me a 401 unauthorized…

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