Popular Tags

  • Date value to string vlaue

    Hello Experts I have a date field which is in dd/mm/yy hh:mm:ss format. In SM Processdesigner RuleSet, I want to set a character field to a value using the date field in the format of dd/mm/yy. Have been trying some options but not getting the expected…

  • Exploring Changes in Service Manager Versions 9.72 and Beyond

    Hello Experts, I hope this message finds you well. I am reaching out to our esteemed community to delve into the recent developments and improvements in Service Manager versions, specifically from 9.72 onwards. User Interface Enhancements: I am keen…

  • Can we add javascript pluggins in Service Manager?

    I wanted to add open source/js pluggin in Opentext SM application to recognize audio. Does MF JS supports audio to text pluggins available in market?

  • How can I access new input / output fields in the validation script in the task planner?

    Hello, we use the input / output fields (additional properties) in the task planner for request tasks. I have to validate the string a user enters in the output field before the request task can be saved with a regex. The ticketContextConfig wizards…

  • RE: HP Service Manager javascript array function indexOf

    lib.ArrayUtil.indexOf( array, "string" )

  • I need to execute a POST (application/json) using a javascript

    I am using the "Postman" and it works perfect, but you must translate this into a javascript inside Service Manager to get information. The methods I need is a POST to get session-id and then a GET or PUT as needed. in the "body", when I call the POST…

  • HTML Viewer add button with function?

    Hello experts, Does anyone know if I can add a button with action onclick=msg() in HTML Viewer? I have tried to enable script tag but without success, I mean I have enabled it but HTML Viewer sees it like any other paragraph. Best regards, Dino

  • Problem with Underscore.js library function _.difference

    Hello, I am having a problem with _.difference function when I am calling a function from LINK when I have used it for the purpose of comparing two arrays, one of them is current file field and the other one is queried list of items inside of cirelationship…

  • HPSM - JavaScript - How to set field read-only

    Hello experts, I am having problem with setting up desired field Read-Only through JavaScript function. Reason: I want to use this function to set up Read-Only fields into Process Designer, not displaying forms every time I want to restrict one field…

  • HPSM - Problem with for loop

    Hello experts, I have created Array of char into "device" table that is named shareholder.contacts but I am having problem with looping throught that Array when I want to return that data. I am creating Rule Set with HTML Template that uses JavaScript…

  • Duplicate attachment in tickets

    Hi All, Greetings! Can anyone please let me know how to avoid attaching duplicate attachments in incidents? If there is any script available please guide me to it. Thank you !!

  • Message Pop Up using Javascript in a Rule SM 9.34

    Hi , I'm working with SM Version: 9.34.2003 build P2 and I've been reading this post : /t5/Service-Manager-Service-Center/Pop-Up-Message-Box-Use-Javascript/m-p/6777873#M127999 because I'm trying to validate a date field against the calholidays table and…

  • RE: write file

    Hi , How writeFile can be used ? I can't find any help regarding this JavaScript function. Any help is greatly appreciated. Thanks in advance.

  • (SM) Support Tip: REST JSON payload(s) to update multiple records using JavaScript

    Hello SM Community, In some scenarios it would be faster to use a single POST to update several records in SM via REST, this is however not yet possible on SM ( ER open for this QCCR1E134475 REST API - Required JSON payload to update multiple records…
    • customREST.rar

  • Javascript http request to external website

    Hi, I trying to execute the following script var url = "translate.googleapis.com/.../single var headers = new Array(); var response = doHTTPRequest( "GET", url2, headers2, null, 10, 10, 10); print(response); but I'm getting the following error Error calling…

  • Send HTML Email: Recipients by Javascript

    Tried to use the Action Send HTML Email Action in the RuleSets but I needed some more than it can give me from the normal options so I wanted to use the javascript but cant find information on how to use it. (Image in attachment). Can anyone help? Anyone…
    • SendHtmlEmailRecipientsJavascript.png
    • View

  • HTML mail from JS

    Is there anyway to call HTML mail from a js script. I need to send a notfication after a script is completed. Is there a way to create a notificaiton function that sends an HTML email using a HTML template? BR Ivis.

  • Run java script from connect IT Scn

    Hello , Is it possible to run a java script from connect it. What am trying to do is to make the connect IT get an e-mail and then take the info inside it and pass it to the Service manager to a specific Java script which is going to take that info as…

  • How to prevent users to stop loging Service Manager ignoring particular set of operators?

    Hi, I wold like to stop users to loging to SM7 except some particular users. Is there any way to perform this task. I think this can be achieved using Javascript but not sure about exact syntax. Let me know if someone knows the way. Thanks in Advance…

  • Validate Date Value

    I am using JavaScript to check the date value of the planned.start date on a change ticket. It returns 'true' if the date has a time value of '00:00:00'. I am using object.yes.no in the subroutine of the cm3r formatctrl to ask is the user wants the 00…

  • Javascript system.users problem?

    Hi guys! I'm using SM7.02 (with horizontal scaling 1LB 3Nodes), and I'm trying to get all the connected users from a javascript. For this, I'm using the function system.users, but when I try this on my production environment I realize that the function…

  • Open CM task with Javascript

    Hi. I have a requirement to open several tasks in CM process (SM 9.30) based on different inter-related conditions. 1. How can I open a task via Javascript ... directly or indirectly, using RAD call? 2. How a task category can be included in to task opening…

  • Use JavaScript in a Link to do a case insensitive search

    Hi, atm we build some RAD function to do a case insensitive search like this: Spoiler (Highlight to read) if (not null(callback.contact.nachname in $File)) then ($suchstr=toupper(substr(callback.contact.nachname in $File, 1, 1))) if (not null(callback…

  • How to show text/image help when the SM 7.02 Web Client user clicks on a button

    Hi All, I don't know how to configure a button to show a text or an image when the S.M. 7.02 Web Client user clicks on a button. I've attached an example image. The idea is to show help information about the Change category that the user is looking for…

  • How to show text/image when the S.M. 7.02 Web Client user clicks on a button

    Hi All, i don't know how to configure a button to show a text or an image when the S.M. 7.02 Web Client user clicks on a button. I've attached an example image. The idea is to show help information about the Change category that the user is looking for…

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