Popular Tags

  • SM to SMAX case exchange Issue

    Hello, I am trying to create case exchange between SM and SMAX. Created an integration manager instance in SM with falcon credentials and have all required capability words. But we are getting "I/O error on GET request for "">10.52.93.195:14080/...…

  • integration between OBM SM anyone created some content?

    hello! We are looking to setup integration beteeen SM 9.72 and OBM, we aim to use the default policies from the Infra Structure pack, but maybe someone knows if there are policies specifilcally developpen to monitor SM related info, like the SM process…

  • Seeking Input on Integration Between SM and Another Ticketing Tool

    Hi All, We currently have a requirement for integration between Service Manager (SM) and another ticketing tool for case exchange. The other tool has provided us with a fixed key and a dynamic token for connecting, but direct access with user credentials…

  • Attachment whit RestFul in Service Manager

    Hello community, I need to consume a Service Manager Webservice, to create the request via RestFul but sending an attached file and that it is loaded in the case created in SM. I have done tests with Postman as indicated by the documentation with…

  • Support Tip: Importing LDAP Avatar to Contacts Portrait

    Hello everyone ! For the community! Problem Statement: "There is an added value when each user get his profile picture from the LDAP (as a single source of truth), as leaving it for users to add it manually on each contact or leave it blank is not…

  • ThreadController

    Hello How i can use dedicated ThreadController process (sm.exe) ONLY for integration's task (Connect IT) without user sessions ? Sometimes экземпляр sm.exe has crashed and i lost my integration task, sending email for example. Users can used other process…

  • memmalloc called for big allocation of 2181909 bytes - WSDL - problem with integration

    Hello experts, We have integration with another tool for Change Management process which when we try to call a function we get a payload which is too big for SM to accept. We have increased shared memory, and this parameter, did anyone had this problem…

  • Service Manager - recommendation for querying database which is not SM-s db

    Hello experts, Do you have a recommendation on how to connect to a database which is not SM and it should be "Real-Time"? Which middleware is best for this since CIT has problems with this kind of integration. Case: I need to connect to a database which…

  • Integrating a Asset Manager into HPSM

    Hi All, I was looking for input on perhaps if anyone has integrated a Asset Manager (Configuration Manager, Inventory Software) with their HP Service Manager . I like the built in Configuration Manager portion of HPSM but using an integration with a Asset…

  • HPSM LDAP to Service Manager Web Services - Contact and CI Creation

    Hi Experts, I have currently configure a Connect-IT (9.60) situation to populate the Contacts and some CIs in HPSM (9.40), it is all ready to go, works perfect in "Test Mode". (LDAP Connector -> Mapping -> Service Manager Web Service) When I run it in…

  • SM/UCMDB Integration - Updating Existing Change Without Unplaned Change

    How do CI modifications discovered by UCMDB update existing changes in Service Manager 9.3w with Process Designer (PDCP4)? If we open a change against a CI, we want UCMDB to recognize that change and update it rather than open a new Unplanned change against…

  • UCMDB 10.21 and SM 9.40 Integration problem

    We are integrationg these two version of the software using the new Enhanced adapter. Everything seems to be working as expected except for one thing, the DEM reconciliation rules in SM. Everything says that ucmdb.id is the first reconciliation key and…

  • HP Service Manager Integration Suite SMIS

    Hello guys Did any one done integration with "HP Service Manager Integration Suite (SMIS)" ? Is there any other spec besides this official ? I'll need to integrate HPSM with Netcool over SMIS. Any help will be appreciated. Best Regards Dom.

  • SM Active Directory Integration

    I have read through most of the posts on this topic already, but I am still unable to get this to work correctly. I am trying to integrate my active directory with my HP SM 9.3 server. I have done the following: edited the sm.ini to add the following…

  • Stop updating closed SC via integration

    Hello! I have SD-SD integration. It work perfectly. But sometimes Service call already closed in first SD, but second SD updates it (changes status for example) during integration process. How can i prevent this situation?

  • First Time Deploying HP Service Manager with integration of NMMi, Universal Discovery

    Hi Everyone, I am planning to deploy HP Service Manager with integration of NMMi, Universal Discovery on VM at a customer location for the first time. I have read most of the data available on the internet. Still the roadmap is not too clear. Please suggest…

  • Service Manager User Guide

    Hello everybody, please, can anyone provide me (or send me a link of) the USER guide for HP's Service Manager? Or any other documents describing user/group management and creation of CIs or modification of Change Forms? I'm trying to figure out how to…

  • RE: Run HP Service Manager 7.22 and 9.20 simultaneously on the same machine

    Hi Alex, thanks a lot for your very fast reply. The reason because I'm thinking about running two versions on the same machine is, that the updates of the existing SM 7.22 fails (caused by a missing autopass installation!? according to the log file) and…

  • (uCMDB-SM integration) How fill null fields with a default value during a ucmdb-sm data push

    Hello there, Our recent project requires me to fill blank fields in SM records with a "No uCMDB data exists" string when uCMDB pushes a null attribute to SM. I've been focusing my efforts on adjusting the XSLT file, using xsl:choose and xsl:if to test…

  • Support tip: Operations Orchestration CI creation does not return ConfiguratonItem

    Some customers may be experiencing an issue with Operations Orchestration CI. The integration is able to create a CI in Service Manager, but when it tries to get a response back of what the logical.name is, it comes back with "NULL". Support located a…

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