Popular Tags

  • Approval and Change through REST API

    Hi, Is it possible to accept or deny an approval and change through REST API in service manager v9.71? Best Regards, Haniyya Rehan

  • How to create a new Changes task from a rule.

    Hello, I currently have a flow in the Changes module and in the "Post Implementation" phase the Task called "PIR" is generated. But the flow is designed to be able to return to "Post Implementation" but a new "PIR" task is no longer generated. The need…

  • Change the default color of buttons

    Hello experts. I would like to know how I can change the color of these buttons, I have seen that this color is not in my brand configuration, I do not know where else I can modify it. Thanks greetings.

  • ESS users - notification - direct link to approval inbox

    Hello experts, I am interested if there is a way how can I create URL path to approval.inbox for ESS customer that needs to approve Request or Change? That URL would be sent via notification for approval and only then. SSO will log him in so users don…

  • How to get approval history of particular end user approval group

    Hi, can any one help to get history of approvals actions(denied,approved) incidents for particular manager(group). I have tried with following url localhost:13080/.../changes, which results all pending and expired list, now i need all ticket approved…

  • Change get a new number on change category action

    hi all, We have some incidents where users said that some changes have dissapear. We have checked that they have not dissapear, they have changed their number. We have talked with some users and they say that this have been produced in the action "Change…

  • error when i want to create a change.

    Hi community!!!! Please i need your help. I have this error when i want to create a change. file:(SYSATTACHMENTS) key:(application=cm3r,topic=,type=5,segment=0,uid=5853ecce0011e08e80b07a98) (format.ccal,calc.calculations) Tks. i wait yours coments

  • Activities saved in an incorrect entity

    We have a change (let's call it change A) with activities that don't correspond to this changes or their related entities. We have two Incidentss that they are not related to this change (let's call the Incident X and Incident Y). Each incident have one…

  • RE: Change Freeze Calendar - HPSM 9.41

    This can be done with a validation, which could be rather simple or rather complex, depending on your system. What version of SM are you using? Here is a very simple example validation which could do the job, assuming that you're only concerned about…

  • RE: How to force a mandatory update activity upon entering a particular CM phase

    Just an idea: How about the button - which now sends it into the Hold phase - kicks off a wizard instead; this wizard could request user input for the "hold reason", then plug that input into $cm.update, then perform the next phase action. That way you…

  • How to change a task attributes within a change without it being started yet

    Hello everyone, I need SM to let me change the various attributes that are currently only accesible when said task is opened in the phase that has been configured. For example: I open a new change and start to define its tasks, but I can only set the…

  • ORA-01722: invalid number SELECT * FROM SUBSCRIPM1 WHERE "SUBSCRIPTIONID"=:Y

    Hello, We receive an error message in the log file: sqociExec error: sqlcode=1722 message=ORA-01722: invalid number sqociExec error statement=SELECT * FROM SUBSCRIPM1 WHERE "SUBSCRIPTIONID"=:SM_NAME_0 (se.get.record,get.record) when saving a change record…

  • RE: Run HP Service Manager 7.22 and 9.20 simultaneously on the same machine

    Hi Alex, thanks a lot for your very fast reply. The reason because I'm thinking about running two versions on the same machine is, that the updates of the existing SM 7.22 fails (caused by a missing autopass installation!? according to the log file) and…

  • auto create approvals in ChM depending on the selected values on form

    Hello. I need to implement the auto create approvals in ChM depending on the selected values in the fields on the form CM.change.implementation. SM 9.3, I created on the form five drop down fields with values cm3rgroups. How it should look like: Change…

  • Suppress copy Task prompt when copying Change

    When using 'Copy Record' to copy Change, if the original ticket have associated task, upon saving SM7.11 will prompt "The original change has 1 associated task(s). Copy and open them?" In our environment the tasks are not supposed to be copied over, so…

  • Change not moving on to next phase.

    We have a change category setup for a server forklift process. We are running into an issue where the change is not moving on to the next phase after the tasks are closed. In the change phase under the tab Model/Tasks we have checked the "Close this phase…

  • Auto open tasks dont create when the next change phase

    We are involved in ChM module implementation in SM 7.11. We have specific change category (Requirement) with two phases (Logging and Build phase). In both phases are automatically generated tasks (without condition). The phases have marked "When is last…

  • Change Workflow is not displayed for one change category only (SM 7.02)

    The Workflow tab shows a blank page. This happens only for one change category. The associated format is cm3rcategory. Here is an image to illustrate the symptom (SM 7.02) (please look at the empty graph shown at the bottom of the image) Thanks in advance…

  • Negdatestamp in javascript to insert new activity

    Hi I need to add a activity record in activitycm3r table For this i have written a javascript, which succesfully creates a record, but it is not sorted. This is beacause i have not provided negdatestamp how to give negdatestamp in javascript please help…

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