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  • Connect Prometheus AlertManager to Service Manager

    Hello Community, Is it possible for Prometheus / Alertmanager to trigger the creation / resolution etc of an incident in Service Manager ? If yes, how would we do that ? I suppose I would need to adapt my alerts synthaxe to Service Manager fields…

  • Alert Error - Occuring on SLA Alerts

    Hi Experts, So I am running into a weird issue on HPSM version 9.40 P2: When any ticket breaches it's SLA, the Alerts won't send the email alert anymore. The following errors are shown in msglog: 15/04/17 11:58:14 - Unrecoverable error in application…

  • SLA Alerts/Breaches to HTML Emails - Tailoring Notifications

    Hi Experts, What I am trying to accomplish seems fairly simple in concept, but is turned out to be more difficult than I previous thought. I am trying to create SLA Alerts/Breaches HTML Emails for each of the Service Modules (IM, RF, ChM, PM and SD).…

  • Expert Day Question: Setting up alerts to be send on a predetermined period

    Dear folks, Is there a way to set up alerts that are send until a user performs a specific action (like approve a change record)? This is something that we've been trying to set up in Service Manager and have created two tickets to the support line, but…

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