Can you post screen shot of standard Service CI. That may have a something to work with. If you define a biz service with primary contact with a specific company then It may be limited for the subscription from the same based on the rules in your instance. The Standard Service may not have such limitations.

Hi Misaq,

Thanks for the reply. I am attaching 2 screenshots of Standard Service tabs.

It can be seen that there is no Company in the Location information.

When I try manually enter Business Service without Company, the system won't let me because it says it's a required field. In this case, how can I introduce such a Business service without a Company?

Response Correction:

The Business Service can be entered without a Company, but does not appear in the list of Affected Services when opening an Interaction until a Subscription is described. However, a Department is needed to describe a Subscription, which automatically means a Company.

I think That depends on subscription allow/Owner group settings. Can you check the Owner settings as this one is accessible to everyone, my guess is that the owner group is global but you will need to check if that's the case in comparison with other owner groups or settings for other service CIs.

Hi Misaq,

When I define a Subscription I only have the parameters from the screenshot above.

Where can I find these Subscription allow/Owner group settings?

There is service related discussion here(there are few things about subscription)

https://docs.microfocus.com/doc/Service_Manager/9.80/ServiceLifecycleMgmt

For CI  see following

https://docs.microfocus.com/doc/Service_Manager/9.80/CIDetailsSection

If there is a way to unload your default service then I can check for particular configuration, unfortunately I just have a demo instance of 9.80.

On second thought I think as it was one in early stages of project. It may just be that for initial service they modified the query on Affected service selection to allow default service in every query.

You can check it in links for this field on the form.

Hi Misaq,

I think there is some duplication of this "Standard Service". When I search in Subscriptions "Standard Service" the services in the screenshot below come up.

All of them are tied to a specific Company\Department.

When I open Interaction for each Company, only one single "Standard Service" appears.

It is with Owner "Technical Directorate" and Config admin group - "Computer Service". Owner - Department is described for our Company "Kontrax", but is visible to all companies.

Screenshot of Owner Department below.

Screenshot of the Assignment group below.

When I try to describe another service with the same Owner "Technical Directorate" and Config Admin Group - "Computer Service". It is visible only to Service Recipients from our Company - Kontrax, but not to Service Recipients from other Companies. My goal is to describe a service that is visible to Service Recipients from all Companies.

I don't see the Owner group - Department being Global or the Owner settings being accessible to everyone. Moreover, using the same owner in a service that I describe, it cannot be seen by all Companies.

Better screenshot resolution:

Would it be possible to get the query from the link on " Affected Service" field.