hi all,
In version 9.80 of our system, users have reported issues when attaching files in common formats such as .docx
, .xlsx
, .pdf
, and others.
please help me solve that problem as soon as possible. thanks
Cybersecurity
DevOps Cloud
IT Operations Cloud
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hi all,
In version 9.80 of our system, users have reported issues when attaching files in common formats such as .docx
, .xlsx
, .pdf
, and others.
please help me solve that problem as soon as possible. thanks
error: such type of file is not allowed as an attachment ????
Is it a stand alone SM 9.80 install or with SMA-SM ?
These extensions are not allowed by default. You will need to add them.
Support for allowing attachments with certain file extensions - Service Manager (microfocus.com)
thank's bro,
For versions prior to SM 9.80, what you said is entirely correct; it works exactly as described in the documentation. However, with version 9.80, it does not function as expected.
I also have 9.80.The above extensions were not available, and I had to add them in the allow list to attach them to tickets. I am testing with SM client and behaviour may be different from web tier.
thanks bro