Can you attach a screenshot of error message and if any other logs.

Hi Misaq,

This is the message we get on browser

Hi Misaq,

catalina.2024-08-27.log is showing the errors below:

BR,

Haniyya Rehan

I had similar issue with tomcat 10.x while installing HPSM9.80 war. Are you running web-tier also on same server (tomcat 10)?

There should be more info in other tomcat logs.

Hi Misaq,

I tried tomcat 9.

But still issue persists, however, errors are somewhat different.

Also:

 Failed to migrate the application specific seeded data

I suspect there may be issue with configuration. Can you post the jdk version you are using. Also 9.x shows more progress. 

Please check if your idm database has tables showing up and in logs folder you should idm related logs(idm-xxx logs). They should carry more information.

I suspect there may be issue with configuration. Can you post the jdk version you are using. Also 9.x shows more progress. 

Please check if your idm database has tables showing up and in logs folder you should idm related logs(idm-xxx logs). They should carry more information.

I was using jdk-8u202-linux-x64.tar for 9.x

and  for 10.x

There are no logs created in idm logs:

BR,

Haniyya Rehan

Please verify entries in the seeded folder. Also if possible please post server.xml (mask sensitive data). Check DB accessibility using external tool for idm db.

I have attached the server.xml and seeded files.

Please let me know if I have done something wrong here?

Or what do the json parameters mean in the seeded files?

BR,

Haniyya Rehan

I suspect a small mis configuration or incompatibility of jar file. Faster way to resolve would be to open a support call with HPSM support. As they may be able to share a session with you in your timezone. I will need to test your config in my lab to see if something I missed so that will take time unfortunately. 

You are failing at section where webapp is not able to load(in tomcat 10)  and failing listener due to a mismatch(in 9.x). Documentation specifically mentions Tomcat 10.x because some of the files are compiled in Java 17(60x). SO the failure is around database connection and webapp early stages before it starts a listener. 

Will update if find something else.

I tested your seeded files with 10.x , work without issues. So please double check your db setting may be there is issue there. As suggested earlier pls open a support case to let them review your other setup.

Also do make sure to follow this step as sometimes it also is referenced.

Hi Misaq,

Thank you so much for your effort, much appericiated.

Could you please let me know how to encrypt the the password in applicationContext.properties? Maybe, I am making a mistake here by simply giving a password:

I already have opened the case with opentext but haven't received any proper update as yet.

BR,

Haniyya Rehan

There are usually different way of encrypting based on conf file. I will check if I have my notes from old days. Although I dont see this as issue here as I am also using unencrypted password.

If its a test instance , can you try one more thing . Stop tomcat, wipe log files then restart it. Verify if the issue is still there , then post all the new logfiles(zip them) here.

Also post the screen capture of contents of webapps folder.

Hi Misaq,

We can do this again but would it be feasible for you to have a quick session with us?

Best regards,

Haniyya Rehan

Hi Misaq,

Attached are the log files and screenshot.

We restarted the tomcat after deleting logs and issue still persists.

BR,

Haniyya Rehan

Can connect using my email (fix the domain its for spam block)..