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How to create a system user inside SBM which has permissions to attach files to the items

Thu Le

After upgrading my Test system to SBM v12.1, not only I cannot access the workcenter with HTTP 403 error, but also I saw lots of warnings in the ns.log file stating that "Unable to send event xxxxxxx of the notification xxx because of: java.lang.IllegalArgumentException: Username cannot be empty."

I found this knowledge base D27994 https://knowledgebase.serena.com/InfoCenter/index?page=content&id=D27994&token=ae08aaf524db45c5bfd9d7528c06610b with a recommended workaround. However I don't know how to do the first step by "creating a system user inside SBM which has permissions to attach files to the items." Since I cannot access the workcenter yet, so I really don't even know how to create just a regular user without using the SBM Admin Portal.

Please help!

  • Verified Answer

    +1  

    Hi Thu, this problem was fixed in SBM 12.1 hotfix 3. There were several fixes in hotfix 1, 2 and 3. Rather than trying to workaround this issue, I would recommend opening a support ticket and asking for hotfix 3. (There is also a hotfix 4, which I would recommend asking for too.) By installing both hotfix 3 and 4, you will get all available fixes for SBM 12.1.

  • 0 in reply to   

    Thank you Vickie for your recommendation! I will definitely request all available hotfixes to your support team, because right now I still can't access my newly installed SBM 12.1 workcenter from any web browser.

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