Hi all,

Trying to install SMAX 2019.05, using the Walkthrough: Set up an on-premises demo environment guide.

The error I'm having is still while deploying CDF. All the pre-requisites seem to be in place, however I'm getting the following error:

2019-06-25T15:40:37 01:00 INFO : Wait for the cdf-apiserver ready...

[ FAILED ]

2019-06-25T15:56:32 01:00 FATAL : A timeout occurred while waiting for the cdf-apiserver to start. Refer to /tmp/install.20190625153034.log file for detail information. If need, please contact system administrator or Micro Focus support.

On the /tmp/install.20190625153034.log file:

2019-06-25T15:56:27.562880371 01:00 DEBUG cdf-apiserver is not running. Wait for 180 seconds and recheck: 179

2019-06-25T15:56:32.57316943 01:00 DEBUG exec_cmd # kubectl get svc suite-installer-svc -n core -o custom-columns=:.spec.clusterIP --no-headers 2>/dev/null

2019-06-25T15:56:32.57316943 01:00 DEBUG exit_code: 1

2019-06-25T15:56:32.796913235 01:00 DEBUG exec_cmd # curl --noproxy  http://:8080/urest/v1.1/healthz

2019-06-25T15:56:32.796913235 01:00 DEBUG exec_msg :

curl: no URL specified!

curl: try 'curl --help' or 'curl --manual' for more information

2019-06-25T15:56:32.796913235 01:00 DEBUG exit_code: 2

2019-06-25T15:56:32.819105198 01:00 FATAL A timeout occurred while waiting for the cdf-apiserver to start. Refer to /tmp/install.20190625153034.log file for detail information. If need, please contact system administrator or Micro Focus support.

If I try to manually run the command:

# kubectl get svc suite-installer-svc -n core -o custom-columns=:.spec.clusterIP --no-headers

Error from server (NotFound): services "suite-installer-svc" not found

And running:

# kubectl get po --all-namespaces

NAMESPACE     NAME                           READY   STATUS             RESTARTS   AGE

core          itom-cdf-deployer-9jrp2        1/1     Running            0          13m

core          itom-cdf-deployer-jnxxs        0/1     Error              0          148m

core          itom-vault-8c747bfcc-rpflm     0/1     CrashLoopBackOff   41         148m

kube-system   apiserver-smax.wmpromus.com    1/1     Running            1          148m

kube-system   controller-smax.wmpromus.com   1/1     Running            2          149m

kube-system   coredns-9jwrf                  1/1     Running            1          148m

kube-system   etcd-smax.wmpromus.com         1/1     Running            1          148m

kube-system   kube-flannel-ds-amd64-b29cv    1/1     Running            1          149m

kube-system   scheduler-smax.wmpromus.com    1/1     Running            1          149m

When checking the pod logs:

# kubectl logs -n core itom-vault-8c747bfcc-rpflm  | less

[s6-init] making user provided files available at /var/run/s6/etc...exited 0.

[s6-init] ensuring user provided files have correct perms...exited 0.

[fix-attrs.d] applying ownership & permissions fixes...

[fix-attrs.d] done.

[cont-init.d] executing container initialization scripts...

[cont-init.d] done.

[services.d] starting services

[services.d] done.

Trying to create a RIC root certs and key if not present...

Cannot find ca.key in local path /ssl/. Try to find it in the k8s secret ric-root-cert.

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current

                                 Dload  Upload   Total   Spent    Left  Speed

^M  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0^M100  7181    0  7181    0     0  77113      0 --:--:-- --:--:-- --:--:-- 78054

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current

                                 Dload  Upload   Total   Spent    Left  Speed

^M  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0^M100  7181    0  7181    0     0   112k      0 --:--:-- --:--:-- --:--:--  114k

Found ca.key in the k8s secret ric-root-cert. Saving ca.key & ca.crt from the k8s secret ric-root-cert into local path /ssl/

No existing server.key or server.crt in local path /ssl/. Generate a new server.key & a new server.crt

Generating RSA private key, 4096 bit long modulus

.....................................

.......................................................

e is 65537 (0x10001)

Signature ok

subject=/CN=itom

Getting CA Private Key

http_code:000: unknown error

try to start server

http_code:000: unknown error

Anyone came across this issue, or have any idea about debugging/fixing this error?

Thanks,

J.