he article will explain why OBM cannot create user with invalid characters in login when created with an special character.

Environment

Operations Bridge Manager (OBM) all versions

Situation

After setting up SAML authentication and attempting to login for the first time the log contains the following details:

<date> [ajp-nio-127.0.0.1-8009-exec-5] (BacIdmSsoFilter.java:75) ERROR - Error handling IDM-SSO login
<date> [ajp-nio-127.0.0.1-8009-exec-5] (BacIdmSsoFilter.java:187) ERROR - Could not perform login: Error handling IDM-SSO login
<date> [ajp-nio-127.0.0.1-8009-exec-5] (RemoteAuthenticationStrategy.java:251) ERROR - Failed to create a new user for LDAP user myname@myURL

<date> [ajp-nio-127.0.0.1-8009-exec-5] (AuthenticationLoginHandlerAdapter.java:321) WARN - Login failed for user myname@myURL, requested from IP address x.x.x.x, number of failed logins: 0, redirecting to /HttpSSOLoginError.jsp: Failed to create a new user for LDAP user myname@myURL -- The bean encountered a non-application exception; nested exception is:
java.lang.IllegalStateException: Cannot create user with invalid characters in login. -- Cannot create user with invalid characters in login.

Please read the knowledge article for resolution